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- Tasks: Support case management and expert witness services while liaising with clients and managing new cases.
- Company: Join Bush & Company, a leading provider in expert witness and case management services.
- Benefits: Enjoy a hybrid work model, a fun environment, and opportunities for personal growth.
- Why this job: Make a real impact in the lives of those affected by catastrophic injuries while working with passionate colleagues.
- Qualifications: Strong admin experience, excellent communication skills, and proficiency in Microsoft Office required.
- Other info: Be part of a Gold standard Investors in People company, recognised as a top small employer.
The predicted salary is between 28800 - 42000 £ per year.
Location: Daventry - Hybrid
Department: Bush & Company
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent
THE PURPOSE OF THE ROLE
Our vision is to be the UKs leading Expert Witness and Case Management services provider to our chosen legal and insurance markets. This role supports Bush & Company in maintaining and enhancing reputation, new business development and reaching clients and partners to help more people than ever before. To support the rehabilitation and case management team in the set up and management of new instructions to the service, liaising with the Operations Managers as required. To provide administrative and secretarial support to our consultants.
WHAT YOU WILL BE DOING
- To liaise with existing and potential new customers in relation to their specific needs in terms of new instructions, gathering relevant clinical and service data to ensure the correct professional is identified and suggested.
- Be responsible for the accurate set-up of all new cases across Case Management & Expert Witness Services.
- Issue appointment letters on behalf of our consultants.
- Assist in the management of Expert Witness trial diaries.
- Provide phone cover for other business teams.
- Demonstrate excellent verbal and written communication when communicating with internal and external customers.
SKILLS AND EXPERIENCE REQUIRED
- Substantial Administration experience combined with a passion for delivering high quality customer service both internally and externally.
- Exceptional organisational skills.
- Exceptional interpersonal and communication skills (verbal and written).
- Ability to multi-task, prioritise and work to tight deadlines.
- Good data management skills.
- Superb attention to detail.
- Reliable, hardworking, and extremely conscientious.
- Ability to work under pressure whilst being able to absorb and retain information.
- Excellent knowledge of all Microsoft Office applications.
PERSONAL ATTRIBUTES
- Curious to challenge the status quo.
- Unified in working together for the same goals and vision.
- Driven to achieve, succeed and progress.
- Passionate about our customers, our business and personal performance.
Working at Bush & Co
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients. Working with Bush & Co you can expect to work with like-minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that's pretty special. As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people's lives. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
Contact Detail:
Bush and Company Rehabilitation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Administrator/Coordinator in Daventry
✨Tip Number 1
Familiarise yourself with the legal and insurance sectors, particularly in relation to case management and expert witness services. Understanding the specific needs and challenges of these industries will help you engage more effectively with potential clients and demonstrate your value during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Showcase your organisational and multitasking skills by preparing examples from your previous experience where you successfully managed multiple tasks under pressure. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Demonstrate your passion for customer service by researching Bush & Company’s values and mission. Be ready to discuss how your personal attributes align with their vision during the interview, as cultural fit is often just as important as skills.
We think you need these skills to ace Business Services Administrator/Coordinator in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your substantial administration experience and exceptional organisational skills. Use specific examples that demonstrate your ability to deliver high-quality customer service, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your interest in the catastrophic injury sector. Mention how your skills align with the company's vision and how you can contribute to their goals.
Showcase Communication Skills: Since excellent verbal and written communication is essential for this role, ensure that your application is free from errors and clearly conveys your message. Consider including examples of how you've effectively communicated with clients or colleagues in previous roles.
Highlight Attention to Detail: Given the importance of accuracy in setting up new cases, emphasise your superb attention to detail in your application. You might want to include specific instances where your attention to detail made a significant impact in your previous work.
How to prepare for a job interview at Bush and Company Rehabilitation
✨Showcase Your Administration Skills
Make sure to highlight your substantial administration experience during the interview. Be prepared to discuss specific examples of how you've successfully managed multiple tasks, prioritised effectively, and maintained attention to detail in previous roles.
✨Demonstrate Communication Prowess
Since exceptional verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing a few scenarios where you effectively communicated with clients or colleagues to resolve issues or enhance service delivery.
✨Emphasise Customer Service Passion
Bush & Company values high-quality customer service, so be ready to share your passion for helping others. Discuss how you've gone above and beyond to meet customer needs and how you can bring that same dedication to their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to work under pressure and manage tight deadlines. Think of examples from your past experiences where you successfully navigated challenging situations, demonstrating your reliability and conscientiousness.
