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- Tasks: Support Clinical Case Managers with daily operations and client-related tasks.
- Company: Join Bush & Co, a leader in the catastrophic injury sector, making a real difference.
- Benefits: Enjoy 23 days holiday, a pension scheme, healthcare, and a fun work environment.
- Why this job: Be part of a passionate team that values hard work and social impact.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and experience with vulnerable individuals preferred.
- Other info: Hybrid working available; recognised as one of the UK's best small employers.
The predicted salary is between 18400 - 20000 £ per year.
Location: Daventry with hybrid working
Department: Bush & Company
Salary: 23k-25k per year
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients. As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to peoples lives.
THE PURPOSE OF THE ROLE
As an Assistant Concierge you will be responsible for providing day to day operational support to a team of Clinical Case Managers.
WHAT YOU WILL BE DOING AS CASE MANAGER ASSISTANT
- Research services, equipment or goods that clients require.
- Book and coordinate travel, bookings, tickets and service providers to meet the needs of our clients.
- Keep accurate records of all purchases to ensure they are allocated to the correct client.
- Monitor client spending accounts to ensure case managers have access to accurate balance information when needed.
- Assist clients to prepare for meetings and appointments.
- Follow up request for GP and medical records.
- Assist Case manager with administrative duties.
- Organise client related meetings, ensuring invitations are issued, agendas produced, accurate minutes maintained and circulated.
- Gathering of pre meeting reports and summaries as required.
- Undertake direct client related work as allocated by the case manager. This will include the establishing of timetables, implementation of agreed strategies and monitoring to report back on their effectiveness.
- Set up taxi accounts and book taxis for clients.
- Flagging up when goal sheets and risk assessments need to be updated / reviewed.
SKILLS AND EXPERIENCE REQUIRED
- Excellent written and verbal communication skills including excellent client relationship management.
- Microsoft Office proficient and high level of confidence using Apps and booking services.
- Preferably having experience working with disabled or vulnerable individuals.
- Excellent organisational and interpersonal skills.
- Ability to work independently on a broad variety of projects with competing deadlines.
- A 'can do' working style.
PERSONAL ATTRIBUTES
- Curious to challenge the status quo.
- Unified in working together for the same goals and vision.
- Driven to achieve, succeed, and progress.
- Passionate about our customers, our business and personal performance.
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
We look forward to hearing from you!
Assistant Consierge in Daventry employer: Bush and Company Rehabilitation
Contact Detail:
Bush and Company Rehabilitation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Consierge in Daventry
✨Tip Number 1
Familiarise yourself with the catastrophic injury sector and the specific challenges faced by clients. Understanding the nuances of this field will help you demonstrate your passion and commitment during any discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who work with disabled or vulnerable individuals. Engaging with others can provide insights into the role and may even lead to valuable connections that could support your application.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Being able to articulate these experiences will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Bush & Co's values and culture thoroughly. Tailoring your approach to align with their mission and demonstrating your enthusiasm for making a difference will set you apart from other candidates.
We think you need these skills to ace Assistant Consierge in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Assistant Concierge role. Emphasise your communication skills, organisational abilities, and any experience working with vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the catastrophic injury sector. Mention specific examples of how your previous experiences make you a great fit for the team at Bush & Co.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with booking services or apps. This will demonstrate your ability to handle the operational support tasks required in the role.
Showcase Your Personal Attributes: Bush & Co values personal attributes like curiosity, teamwork, and a 'can do' attitude. Make sure to include examples in your application that reflect these qualities, as they are essential for success in this position.
How to prepare for a job interview at Bush and Company Rehabilitation
✨Show Your Communication Skills
As an Assistant Concierge, excellent written and verbal communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might be asked to provide examples of how you've managed client relationships in the past.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Share specific instances where you successfully managed multiple tasks or projects simultaneously. Discuss how you prioritise your workload and ensure that deadlines are met.
✨Demonstrate Your Problem-Solving Ability
The job involves assisting clients with various needs, so showcasing your problem-solving skills is essential. Prepare to discuss challenges you've faced in previous roles and how you overcame them, particularly in high-pressure situations.
✨Express Your Passion for Helping Others
Bush & Co values a passion for making a difference in people's lives. Be ready to talk about why you're interested in working in the catastrophic injury sector and how your personal values align with the company's mission.
