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For Companies At a Glance
- Tasks: Be the friendly face for patients and drive clinicians to those in need.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn from £12.25 per hour, enjoy enhanced leave, and access NHS discounts.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Full, clean driving licence and empathy for handling sensitive calls.
- Other info: Flexible shifts available with opportunities for career progression.
Receptionist role at BusDevCoach.com
Driver/Receptionist – Kings Lynn, Norfolk (travel to other locations within Norfolk and Waveney as necessary)
Role Overview
The dual role combines front‑desk reception responsibilities with medical transport duties. As the first point of contact you will welcome patients, ensure confidentiality, handle comfort calls, book appointments, and address bereavement calls. You will also perform vehicle and medical equipment checks, accompany clinicians to patient homes and transport clinicians to remote calls. The role requires a full, clean, manual driving licence and strong IT skills with empathy for distressed patients.
Responsibilities
- Welcome and triage patients upon arrival at the dedicated base.
- Handle incoming calls, comfort patients, book appointments and manage bereavement enquiries.
- Maintain confidentiality and professionalism in all interactions.
- Perform vehicle and medical equipment checks prior to use.
- Transport clinicians and patients to and from appointments, including accompaniment to patient homes.
- Keep records on a computer system and use IT tools efficiently.
- Support a busy out‑of‑hours environment in Norfolk and Waveney locality.
Qualifications
- Full, clean, manual driving licence.
- Empathy and excellent telephone communication skills.
- Proficient IT skills – able to navigate computer screens and applications.
- Ability to work independently and in a team during evenings, overnight and weekends.
- Commitment to patient confidentiality and professional standards.
Hours & Location
- Location based in Kings Lynn, Norfolk with travel to other locations within Norfolk and Waveney.
- Up to 22 hours per week available for evening, overnight and weekend shifts.
What\’s in it for you
- Hourly rate from £12.25, depending on hours worked.
- Enhanced Bank Holiday rates.
- Additional annual leave above statutory minimum based on service.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Free membership to our reward and discount platform.
- Access to Blue Light Card and other NHS Discount Schemes.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under‑represented groups.
To discuss reasonable adjustments or request an accessible version of the recruitment documents, please contact the recruitment team.
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Receptionist employer: BusDevCoach.com
Contact Detail:
BusDevCoach.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially how they focus on patient care. This will help you connect your own experiences to what they’re all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Think about how you can showcase your empathy and IT skills, as these are key for the receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with patients. This role involves handling calls from people who may be distressed, so sharing any relevant experiences can really set you apart.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We want to see your skills and experiences without wading through unnecessary fluff. Make every word count!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Driver/Receptionist role by mentioning specific skills that match the job description, like your IT skills or experience in patient care. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at BusDevCoach.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the dual nature of the Driver/Receptionist role. Familiarise yourself with the responsibilities of both greeting patients and providing transport for clinicians. This will help you demonstrate your enthusiasm and readiness to tackle the diverse tasks involved.
✨Showcase Your Empathy
Given that you'll be dealing with patients who may be distressed, it's crucial to convey your empathetic nature during the interview. Prepare examples from your past experiences where you've successfully handled sensitive situations, showing that you can maintain professionalism while being compassionate.
✨Brush Up on IT Skills
Since the role requires competent IT skills, take some time to review any relevant software or systems you might encounter. Being able to discuss your familiarity with technology will reassure the interviewers that you're ready to handle appointment bookings and patient calls efficiently.
✨Prepare Questions About the Company
Demonstrating your interest in IC24 is key. Prepare thoughtful questions about their services, values, and future goals. This not only shows that you've done your homework but also gives you a chance to assess if the company aligns with your own values and career aspirations.
