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For Companies At a Glance
- Tasks: Be the welcoming face of IC24, managing patient intake and supporting clinicians in a fast-paced environment.
- Company: Join IC24, a leading not-for-profit Social Enterprise dedicated to innovative healthcare.
- Benefits: Earn £12.25 per hour, enjoy enhanced leave, and access NHS discounts.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Strong communication skills, a caring attitude, and the ability to work under pressure.
- Other info: Flexible shifts available, with opportunities for learning and career growth.
Overview
Express new ideas, take initiative and save lives. IC24 is built on bravery and a commitment to high-quality urgent care for over six million people. If you are passionate about outstanding patient care and being the first point of contact in a fast-paced healthcare environment, IC24 is looking for a professional, courteous, and highly organised Receptionist to join our Out-of-Hours (OOH) department.
Responsibilities
- As a key member of the team, you will be the welcoming face of IC24. You will receive patients into the OOH base, maintain accurate records, and ensure clinicians see patients in priority order while delivering a high standard of care and confidentiality.
- Greet and register patients professionally and efficiently.
- Manage a real-time log of expected patients.
- Direct clinicians based on patient priority.
- Always maintain confidentiality.
- Liaise with call centres for seamless coordination.
- Support doctors with communication and administrative tasks.
- Ensure medical supplies and stationery are well-stocked.
- Uphold and improve quality standards in patient service.
- Assist with filing and general administrative tasks.
What We\’re Looking For
- Excellent communication and organisational skills.
- A caring and professional attitude.
- Ability to work effectively under pressure.
- Commitment to confidentiality and patient care.
- Flexibility to work shifts, including evenings and weekends.
Location, Hours, and Terms
- Location: Maidstone Hospital / Tunbridge Wells Hospital / Darent Valley Hospital.
- Hours: Full time 37.5 hours (mainly evenings and weekends).
- Term: Fixed term until 30 November 2025.
What’s in it for you
- Hourly rate starts from £12.25 per hour.
- Enhanced Bank Holiday rates.
- Additional annual leave above statutory minimum based on service.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Free membership to our reward and discount platform.
- Access to Blue Light Card and other NHS Discount Schemes.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, satisfactory completion of a standard check, and two references.
About IC24
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.
Equal Opportunity
We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and particularly encourage applications from ethnic minorities, applicants with a disability, and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.
careers.ic24.org.uk
Notes
Whats in it for you is advertised as above. Employment is subject to proof of eligibility to work in the UK, and satisfactory references.
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Receptionist employer: BusDevCoach.com
Contact Detail:
BusDevCoach.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IC24. Understand their mission and values, especially their commitment to patient care. This will help you connect your own experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your communication and organisational skills, as these are key for a Receptionist role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. It shows you take the role seriously and are ready to represent IC24.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care shine through. We want to see that you genuinely care about being the first point of contact in a fast-paced healthcare environment.
Be Organised: Make sure your application is well-structured and easy to read. Highlight your organisational skills and how they can help us maintain accurate records and manage patient priorities effectively.
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Receptionist at IC24. Mention specific responsibilities from the job description and how your experience aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at BusDevCoach.com
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at IC24. Familiarise yourself with their commitment to patient care and how you can contribute to maintaining high standards in a fast-paced environment.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially under pressure. This will demonstrate your ability to handle patient interactions professionally.
✨Demonstrate Organisational Prowess
Being organised is crucial for this role. Bring up specific instances where you've managed multiple tasks efficiently. Highlight your experience with maintaining accurate records and prioritising tasks, as these are essential skills for a Receptionist.
✨Emphasise Confidentiality and Care
IC24 values confidentiality and patient care highly. Be ready to discuss how you've handled sensitive information in the past and your approach to ensuring patient privacy. This will show that you align with their core values.
