Service Designer(With User Research Experience)

Join to apply for the Mid-Senior Service Designer role at Local Peoples.

Duration: 3 month contract (Potential for Extension)

Security Clearance: Baseline clearance required due to NPP input

Start Date: ASAP

This role is a 3 month contract opportunity with the goal to evolve into a permanent full-time position, depending on future project opportunities with our clients. Your first project would involve supporting the Department of Health and Aged Care’s Human-Centred Design (HCD) team. Local Peoples is a preferred partner for the Australian Federal Government’s Department of Health and Aged Care’s HCD Centre of Excellence (CoE). Beyond this project, you would be contributing to impactful co-design projects that improve services, policies, and products for communities across Australia.

About the first project: The HCD ICC Project is seeking two experienced Service Designers with a strong foundation in user research to join our team. The successful candidates will play a crucial role in designing human-centred services and solutions to support aged care policies. They will work closely with cross-functional teams to ensure services align with policy intent and user needs. We are looking for candidates with a T-shaped skillset, demonstrating deep expertise in service design and user research, alongside a broad capability across communication, research, change, and strategy.

Responsibilities:

• Design the end-to-end Microsoft 365 journey, ensuring alignment with policy intent and user goals.
• Develop service blueprints that outline systems, roles, processes, and interactions required to deliver services effectively.
• Collaborate with cross-functional teams to design and enhance digital transactions, products, and content.
• Conduct user research to identify and validate user pain points and critical needs, contributing to service improvements.
• Explain and advise on design decisions, ensuring transparency and stakeholder alignment.
• Facilitate workshops and discussions to drive meaningful outcomes and service improvements.
• Advocate for best practices in user-centred design (UCD), accessibility, and usability.

Service Design & UX Expertise:

• Ability to develop intuitive, accessible, and user-friendly service experiences.
• Proficiency in applying design thinking principles to service development.
• Strong ability to conduct user research, analyse findings, and translate insights into actionable design improvements.
• Proven experience working in multi-disciplinary teams and engaging with diverse stakeholders.
• Familiarity with Microsoft 365 tools and other digital platforms.
• Track record of working in agile project environments.
• Strong written and verbal communication skills to convey complex ideas effectively.
• Proficiency in tools such as Figma, Sketch, or Adobe XD.
• Ability to create wireframes, prototypes, and mock-ups to visualise user flows and interactions.
• Experience conducting usability testing and iterating based on feedback.
• Ensuring consistency and accessibility across digital products and platforms.

Qualifications:

• Relevant certifications in Service Design, UX Design, Human-Centred Design, or equivalent.
• Minimum of 3 years of experience in human-centred design (HCD) and service design.

Residency & Clearance:

• Must be an Australian citizen.
• Hold a current Baseline Clearance due to NPP input.

Who are Local Peoples?

Local Peoples is a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient and resourceful communities. We are proud to be a certified B-Corporation with a strong focus on our social, environmental and economic impact.

Why join Local Peoples?

• Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds.
• Impact driven - work towards achieving real impact for people and the environment.
• Fantastic culture - driven by a welcoming, supportive and collaborative team environment.
• Professional support for design excellence - benefit from being a part of one of Australia’s fastest growing design and delivery communities.
• Flexible working arrangements - including the ability to work remotely.
• Market rate salaries - attractive remuneration packages in line with the market rate.
• Flexible employment types - including the preference for permanent, but will consider contracting.

Local Peoples proudly supports the LGBTQ+ community, neurodiverse individuals, and First Nations people. We are committed to creating inclusive spaces where everyone, regardless of their identity, feels valued and respected. Together, we strive for equality and a positive future for all.

Local Peoples works, creates, and plays on the lands of the Wurundjeri, Bunurong, and Wathaurong peoples of the Kulin Nation, land which has never been ceded. We thank them for caring for this land for over 40,000 years and recognize and pay our deepest respect to Elders past, present, and emerging. This always was and always will be Aboriginal land.