Marketing Manager - Global - Melbourne Based

Hi, we’re Influx, the global leader in pay-as-you-go support teams.

We’re proudly based in Melbourne, with clients based in Australia, the US, Canada, UK and Europe.

Companies like Linktree, Meshki, Blenders Eyewear and Saturn partner with Influx to make their support teams fast, flexible and scalable, while maintaining or improving key metrics like CSAT, NPS and time to resolution.

Our service is month-to-month (think AWS for customer service), with simple all-inclusive service models for startups, scaleups and Enterprise clients.

About this role:

This person will lead marketing initiatives from start to finish, and be a key manager working out of the Melbourne office four days per week, owning initiatives connected to our yearly planning cycles and growth strategy.

At a high level, we want:

• Drive marketing initiative success, from start to finish
• Expertise in paid ads and performance marketing tactics
• Expertise in running a campaign from start to finish
• Expertise in running B2B campaigns – targeting high-value leads
• Improve marketing processes & systems
• Help us become THE partner of choice for our target markets

This role reports to the Head of Marketing, also located in the Melbourne office. Other people you will be working with regularly in the Melbourne office:

• Chief Growth Officer
• Marketing Manager (Product and Brand focus)
• Head of Sales – Global
• CEO and Cofounder

Our Melbourne team is 10 people, mostly executives and founders, working out of the Forum coworking space in Cremorne, but globally, we have 1,100+ team members. We have key executives and managers in the US, Jamaica, Brazil, Indonesia and Kenya.

This is a unique opportunity to join a small, but mighty executive and marketing group, with large, global impact, disrupting the BPO and outsourcing industries, while working with high-growth companies from a range of industries – online retail, health & wellness, consumer AI, payments, and others.

Required experience:

• 5+ years marketing experience
• 3+ years performance marketing experience
• 3+ years B2B marketing experience
• Proven success launching campaigns / website / content
• Exceptional writer / communicator
• Exceptional systemizer / planner

This is a hands-on marketing role, which requires running initiatives from start to finish, both independently and collaboratively.

How we operate / values:

• Treat others as you would like to be treated
• Do what you say you’re going to do
• Prioritise the listener
• Focus on the facts

The recruiting process:

The first conversation will be an exploratory chat to learn a bit more about our business and to get a feel for the role – either with the Chief Growth Officer or one of our recruiters. If you’re not sure if this is the perfect role yet, no worries, let’s have a quick chat anyways.

If interested after that, there will be 1-2 conversations with the Head of Marketing, a short cognitive test, and maybe 1-2 conversations after that if needed.

The final round is a test – complete a short project, then present to the hiring committee.

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