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- Tasks: Lead customer experience and growth strategies in the healthcare sector.
- Company: Unified Healthcare Group connects businesses with healthcare providers through an innovative platform.
- Benefits: Enjoy hybrid work, employee discounts, and paid parental leave.
- Why this job: Join a dynamic team making a real impact in the community.
- Qualifications: 3+ years in senior leadership with strong negotiation and communication skills.
- Other info: Be part of a diverse team committed to inclusivity and accessibility.
The predicted salary is between 60000 - 84000 £ per year.
At Unified Healthcare Group (UHG), our purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and achieve better outcomes through our medEbridge platform. We provide secure online access to a national marketplace of GP’s, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.
As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation / Self Insurance sectors. We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience.
What You Will Be Doing
- Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved.
- Identify and secure new business opportunities across nominated sectors.
- Negotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are met.
- Engage, lead and support your team of Account Managers.
- Position UHG as a trusted advisor with key industry stakeholders.
- Represent UHG at industry forums, customer meetings, and events.
- Identify opportunities for new products and services to meet market needs.
What You Should Have
- 3+ years’ senior leadership experience within a similar role or industry.
- Strong knowledge of personal injury insurance schemes with specific knowledge of the legal sector and how plaintiff and defendant law firms service these schemes.
- Exceptional leadership and customer relationship skills.
- Proven skills in negotiation and influencing.
- Strong communication skills both written and verbal to all stakeholders.
- Ability to coach and provide feedback in a constructive manner.
- Ability to work autonomously and as part of a team.
Additional Information
This position is offering an attractive base salary commensurate with experience plus superannuation and STI. Join a group which offers: Employee discounts for health insurance, gyms, pools, and travel club. Novated leasing and specified salary sacrificing. Paid parental leave. Purchased leave (excl casuals). Hybrid working arrangements. CBD office close to public transport.
Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. We will not be able to support international applicants for this role and previous applicants need not apply. You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.
Head Of Customer Experience And Growth (Nsw) employer: Buscojobs
Contact Detail:
Buscojobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Customer Experience And Growth (Nsw)
✨Tip Number 1
Network with professionals in the healthcare and insurance sectors. Attend industry events, forums, or webinars where you can meet potential colleagues and clients. Building relationships now can give you a significant advantage when applying for the Head of Customer Experience and Growth role.
✨Tip Number 2
Familiarise yourself with UHG's medEbridge platform and its impact on customer experience. Understanding how the platform operates and its benefits will allow you to speak knowledgeably about it during interviews, showcasing your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to growth and improved customer experiences. Be ready to share measurable outcomes from your past experiences, as this will demonstrate your capability to drive results in the new position.
✨Tip Number 4
Research the current trends and challenges in the personal injury insurance sector. Being well-informed about the legal landscape and how it affects customer needs will help you position yourself as a knowledgeable candidate who can contribute to UHG's goals.
We think you need these skills to ace Head Of Customer Experience And Growth (Nsw)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Head of Customer Experience and Growth position at Unified Healthcare Group. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer experience, growth strategies, and leadership roles. Use specific examples that demonstrate your success in similar positions, particularly in the personal injury insurance sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Address how your background aligns with UHG's mission and values, and mention specific achievements that relate to the responsibilities outlined in the job description.
Highlight Leadership Skills: In both your CV and cover letter, emphasise your leadership experience and ability to coach teams. Provide examples of how you've successfully led teams to achieve growth targets and improved customer experiences in previous roles.
How to prepare for a job interview at Buscojobs
✨Showcase Your Leadership Experience
As a candidate for the Head of Customer Experience and Growth, it's crucial to highlight your senior leadership experience. Prepare specific examples of how you've successfully led teams, driven growth, and fostered customer relationships in previous roles.
✨Demonstrate Industry Knowledge
Familiarise yourself with personal injury insurance schemes and the legal sector. Be ready to discuss how these sectors operate and how you can position UHG as a trusted advisor within them. This will show your understanding of the market and its needs.
✨Prepare for Negotiation Scenarios
Given the role's focus on negotiating contracts and securing new business opportunities, practice articulating your negotiation strategies. Think of past experiences where you successfully influenced outcomes and be prepared to share these stories.
✨Engage with the Company’s Values
UHG values diversity and community engagement. During the interview, express your alignment with these values and provide examples of how you've contributed to similar initiatives in your past roles. This will demonstrate that you're not just a fit for the role, but also for the company culture.
