El 1 – Assistant Director Service Delivery

• 120,303 – $135,701 + up to 15.4% Superannuation
• Bandiana – VIC, Melbourne CBD – VIC, Raymond Terrace – NSW

The Role

People Systems and Payroll Services Branch is seeking to create a merit pool to fill current and future EL 1 vacancies in our large Pay and Administration Centres based in Bandiana – VIC, Melbourne CBD – VIC; and Raymond Terrace – NSW.

You will be responsible for:

• Providing excellent people leadership, fostering employee wellbeing including providing clear and consistent communication, setting clear performance and behavioural standards, managing performance, and guiding and developing people.
• Managing resources effectively including managing workflow, setting priorities, developing strategies and evaluating business outcomes.
• Resolving complex payroll issues by undertaking appropriate consultation, research and analysis, and providing advice and recommendations on appropriate courses of action.
• Building and sustaining collaborative relationships with internal and external stakeholders to achieve business outcomes.
• Working collaboratively to support business continuity across Defence People Group’s services.
• Championing a customer-focused culture to achieve quality service delivery and reform.

About our Team

We are an organisation at the forefront of delivering agile and efficient customer-focused payroll and personnel administration services to Defence, Australian Signals Directorate and Australian Submarine Agency personnel.

People Systems and Payroll Services within Defence People Group enables Defence capability and supports the Defence community through resilient and trusted people and payroll services. Our core business includes:

• Delivering timely and accurate payroll services to 100,000 Defence people.
• Developing, sustaining and managing people and payroll systems including data security.
• Providing reliable people and payroll systems advice, and influencing reform across the department.

We are dedicated to building strong partnerships with our stakeholders and delivering service excellence to our customers. We are a passionate, diverse and talented group who value our people as our greatest asset. You will be part of an organisation where professionalism, innovation and ability to think outside the square is highly regarded.

Our Ideal Candidate

To be successful in this role you will:

• Have experience in leading high performing, geographically dispersed teams, with broad direction, including building a culture of continuous improvement.
• Cultivate a psychosocially safe culture based on accountability and inclusion, actively engaging and communicating with team members to support individual development and work outcomes.
• Have demonstrated sound judgement as well as the ability to deliver strategic or critical business outcomes in a changing environment with finite resources.
• Have highly developed interpersonal skills to effectively engage with, and respond to the needs and expectations of senior leaders, peers, customers and stakeholders in person, via email and on video calls.
• Have highly developed analytical skills, proven attention to detail and demonstrated sound judgement.
• Have strong organisational and communication skills to logically convey thoughts and ideas, with an ability to work in a high-pressure operational environment facing multiple deadlines by remaining flexible, agile, adaptable and resilient.

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