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For Companies At a Glance
- Tasks: Map and enhance customer journeys, collaborating with various teams to improve experiences.
- Company: Gravitas leads in Customer Value Management, helping brands unlock customer intelligence.
- Benefits: Enjoy flexible part-time hours and competitive pay while working on impactful projects.
- Why this job: Join a dynamic team and contribute to innovative strategies in retail media.
- Qualifications: 5+ years in CX, UX, or related fields; strong design and research skills required.
- Other info: Ideal for return-to-work parents or seasoned freelancers seeking part-time engagement.
The predicted salary is between 36000 - 60000 £ per year.
We seek an experienced Customer Experience (CX) Journey Designer to join our team, working 2-3 days per week. This role is ideal for professionals seeking part-time engagement, such as return-to-work parents or seasoned freelancers.
As a CX Journey Designer, you will map, analyse, and enhance customer experiences across our digital and service touchpoints, collaborating closely with Product Development, Client Services, and Data Science teams.
About Gravitas: Gravitas is at the forefront of Customer Value Management (CVM), Retail Media, and Personalisation, helping retailers and brands unlock customer intelligence and drive incremental growth. Our Engage360 platform and Retail Media Growth Incubator deliver AI-driven insights, segmentation frameworks, and A/B testing methodologies to maximise customer engagement and media ROI. Gravitas has a high-performance culture and suits passionate, innovative and driven individuals with a growth bias. It offers excellent flexibility and the ability to work with and learn from a highly skilled, dynamic growing team. As market leaders, it enables access to high-profile clients and large, complex projects that will maximise learning and capability development.
What You’ll Do:
- Customer Journey Mapping: Develop and optimise customer journey maps across Engage360 and core service offerings, identifying friction points and opportunities for enhancement.
- CX Research & Insights: Leverage qualitative and quantitative research to understand user needs, translating insights into actionable CX improvements.
- Experience Design: Collaborate with cross-functional teams to design intuitive workflows and customer-facing touchpoints that enhance engagement and satisfaction.
- Service Design Thinking: Apply human-centred design principles to create seamless interactions between customers, brand partners, and internal teams.
- CX Metrics & Measurement: Define key CX success metrics (e.g., NPS, CSAT) and work with analytics teams to monitor and optimise experiences.
What We’re Looking For:
- Experience: 5+ years in Customer Experience, Service Design, UX, or related fields.
- CX & UX Expertise: Strong understanding of customer journey mapping, service blueprints, and digital experience design.
- Research & Data-Driven Mindset: Ability to synthesise qualitative and quantitative customer insights into actionable strategies.
- Omnichannel & Personalization Experience: Experience designing and optimising customer experiences across digital, in-store, and customer service channels.
- Collaboration & Stakeholder Engagement: Strong communication skills to align cross-functional teams.
- Tools & Platforms: Proficiency in CX/UX design tools (e.g., Figma, Miro, Adobe XD) and analytics platforms (e.g., Google Analytics, Mixpanel, Tableau).
Why Join Us?
- Engage in high-impact projects within a flexible, part-time schedule.
- Collaborate with a dynamic, skilled, and growing team.
- Contribute to innovative, data-driven strategies in the retail media and loyalty ecosystem.
- Competitive remuneration commensurate with experience.
Ready to Make an Impact?
If you’re passionate about enhancing customer experiences and thrive in a collaborative environment, we’d love to hear from you. Apply now to join our team and contribute to shaping the future of customer engagement at Gravitas.
Cx / Ux Journey Map Designer employer: Buscojobs
Contact Detail:
Buscojobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cx / Ux Journey Map Designer
✨Tip Number 1
Familiarise yourself with the Engage360 platform and its features. Understanding how Gravitas's tools work will give you an edge in discussions during interviews, showcasing your proactive interest in their operations.
✨Tip Number 2
Network with professionals in the CX and UX fields, especially those who have experience with omnichannel strategies. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of your past work in customer journey mapping and service design. Highlighting measurable outcomes from your previous projects can demonstrate your impact and expertise effectively.
✨Tip Number 4
Stay updated on the latest trends in customer experience and service design. Being knowledgeable about current methodologies and tools will not only help you in interviews but also show your commitment to continuous learning.
We think you need these skills to ace Cx / Ux Journey Map Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Experience, Service Design, and UX. Emphasise your skills in journey mapping and any tools you are proficient in, such as Figma or Adobe XD.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences. Mention specific projects where you've successfully mapped customer journeys or improved engagement, and explain how your experience aligns with Gravitas's goals.
Showcase Your Research Skills: Include examples of how you've used qualitative and quantitative research to inform your design decisions. Highlight any metrics you've defined or monitored, such as NPS or CSAT, to demonstrate your data-driven mindset.
Highlight Collaboration Experience: Discuss your experience working with cross-functional teams. Provide examples of how you've effectively communicated and engaged stakeholders to align on customer experience strategies.
How to prepare for a job interview at Buscojobs
✨Showcase Your CX Expertise
Be prepared to discuss your previous experience in customer journey mapping and service design. Highlight specific projects where you identified friction points and implemented successful enhancements.
✨Demonstrate Data-Driven Decision Making
Bring examples of how you've used qualitative and quantitative research to inform your design decisions. Be ready to explain how these insights led to actionable improvements in customer experiences.
✨Emphasise Collaboration Skills
Since the role involves working closely with cross-functional teams, share instances where you've successfully collaborated with product development, client services, or data science teams to achieve common goals.
✨Familiarity with Tools is Key
Make sure to mention your proficiency in CX/UX design tools like Figma or Adobe XD, as well as analytics platforms such as Google Analytics. Discuss how you've used these tools to enhance customer engagement.
