Creative Account Manager

Join Our Team as a Creative Account Manager at BiteFlow

At BiteFlow, we’re the only company in the world that partners with leading hospitality businesses, franchise groups, and virtual kitchens to optimise and enhance their online food delivery performance. We specialise in strategy, consulting, and creative services to help restaurants increase online orders, improve customer engagement, and maximise revenue across platforms like Uber Eats, DoorDash, and Menulog.

As a fast-growing and innovative team, we\’re committed to transforming the food delivery space and helping our clients stand out in a competitive digital marketplace.

The Role

We\’re looking for a proactive and results-driven Creative Account Manager to join our team. In this role, you’ll be the main point of contact for our clients, ensuring their food delivery profiles are optimised for maximum visibility, performance, and revenue growth. You’ll work closely with our strategy and creative teams to deliver tailored solutions that drive real business impact.

Responsibilities

1. Client Relationship Management: Build and maintain strong relationships with hospitality businesses, ensuring they receive expert guidance and strategic recommendations.
2. Strategic Planning & Execution: Develop and execute tailored food delivery optimisation strategies that enhance performance on platforms like Uber Eats, DoorDash, and Menulog.
3. Performance Monitoring & Insights: Track, analyse, and report on key metrics, identifying opportunities for growth and improvement.
4. Collaboration with Internal Teams: Work with our creative, strategy, and operations teams to implement best-in-class marketing, menu engineering, and promotional strategies.
5. Upselling & Growth Opportunities: Identify and pitch additional services to help clients further enhance their delivery operations.
6. Industry Knowledge & Trends: Stay updated on the latest trends in food delivery, customer behaviour, and platform algorithms to provide cutting-edge recommendations.
7. Client Success & Retention: Drive high client satisfaction and retention through proactive communication, strategic insights, and measurable results.

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