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- Tasks: Help families select and purchase meaningful memorial products with compassion and care.
- Company: Join GMCT, a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible RDOs, training opportunities, free parking, and a supportive team environment.
- Why this job: Make a real impact while working in a culture of integrity, respect, and compassion.
- Qualifications: Business qualification or retail sales experience; multilingual skills are a plus.
- Other info: We welcome diverse applicants and support accessibility needs throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Working with The Greater Metropolitan Cemeteries Trust. Every meaningful tribute, every moment of reflection, every family brought together. In everything we do, in every role we play, we can make a difference in someone’s life at a time when it matters most. Work with us, and make a difference from day one.
Salary: EBA Level 3.1 ($79,688.03 + Super)
Location: Fawkner
The Client Services team educate and guide families through the selection and purchase of GMCT products and services. Key responsibilities of this role include, but are not limited to:
- Conduct appointments
- Perform sales of burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs.
- Memorialisation and merchandise sales
- Participate in sales and product launch events
To be successful in this position you will require:
- Qualification within the Business / Administration field or relevant experience in a similar or comparable retail sales role
- Knowledge and understanding of the cemetery industry (desirable)
- Multi-lingual skills with conversational proficiency (Italian, Greek, Arabic, etc.) (highly desirable)
- Highly developed written and verbal communication skills and interpersonal skills.
- Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
- Demonstrated acceptance and understanding of cultural diversity.
A career with us:
Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves. We offer:
- One RDO (Rostered Day Off) per month
- Fantastic training and development opportunities
- Free onsite car parking
- A collaborative team that fosters growth and innovation
- Employees provided with uniform, PPE and laundry services
- Employee Assistance Program to support our employees and their family’s overall wellbeing
How to apply:
Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role. For a confidential discussion, please contact Gracie Zhou. Please apply via our careers site by following the link below: careers / gmct / jobs
This position requires the successful candidate to undergo a pre-employment medical, police check and values testing. You may be asked to provide proof of vaccination. GMCT is a supportive employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.
We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us.
What we do:
The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose-driven organisation - and we give effect to that purpose through our staff. We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people-centered work culture that is dedicated to fulfilling our vision. We are a business that truly lives and breathes our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.
Client Services Consultant employer: Buscojobs
Contact Detail:
Buscojobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Consultant
✨Tip Number 1
Familiarise yourself with the cemetery industry and the specific services offered by GMCT. Understanding their products, such as burial plots and cremation memorials, will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in customer service or sales, especially in sensitive environments. Be prepared to share examples of how you've successfully managed emotional situations, as this is crucial for a Client Services Consultant.
✨Tip Number 3
If you speak multiple languages, make sure to mention this during your application process. Being multilingual is highly desirable for this role, so emphasising your language skills can set you apart from other candidates.
✨Tip Number 4
Research GMCT's values and mission statement. During your discussions, align your personal values with theirs, showcasing how you can contribute to their compassionate and respectful culture, which is essential for making a difference in people's lives.
We think you need these skills to ace Client Services Consultant
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine. Clearly express why you're interested in the Client Services Consultant role and how your skills and experiences align with the responsibilities outlined in the job description.
Highlight Relevant Experience: Make sure to emphasise any previous experience in retail sales or customer service, especially if it relates to sensitive situations. Mention any qualifications in Business or Administration that you possess.
Showcase Communication Skills: Given the importance of communication in this role, provide examples of how you've effectively communicated in past roles. If you have multi-lingual skills, be sure to highlight them as they are highly desirable.
Demonstrate Cultural Sensitivity: The role requires an understanding of cultural diversity. Include examples of how you've worked with diverse groups or managed sensitive situations, showcasing your ability to handle emotions and support families during difficult times.
How to prepare for a job interview at Buscojobs
✨Understand the Role and Company
Before your interview, take the time to research The Greater Metropolitan Cemeteries Trust. Understand their mission, values, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Consultant, strong communication skills are essential. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. Highlight any multi-lingual abilities, as this is highly desirable for the position.
✨Demonstrate Emotional Intelligence
This role involves dealing with families during difficult times. Be ready to discuss how you manage emotions and handle sensitive conversations. Share specific instances where you've shown empathy and understanding in challenging situations.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful inquiries about the team culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
