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For Companies At a Glance
- Tasks: Help customers maximise value from our innovative SaaS solutions in e-mobility and energy.
- Company: Join AMPECO, a leader in clean technology software for EV charging infrastructure worldwide.
- Benefits: Enjoy remote work options, extra vacation days, birthday leave, and medical insurance for you and your family.
- Why this job: Be part of a mission-driven team transforming the mobility sector with cutting-edge technology.
- Qualifications: Fluency in English and another EU language; customer-facing experience in a tech environment required.
- Other info: Experience leading online meetings and knowledge of the eMobility industry is a plus.
The predicted salary is between 36000 - 60000 £ per year.
At AMPECO, we are accelerating positive change and transformation toward clean technologies. We enable businesses with innovative software solutions in the e-mobility and energy sector. SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia, and Asia. Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people eager to give, learn, and grow with us.
About the role
As a typical SaaS business, our success is based on the success of our customers, and we strongly believe that our Technical Customer Success team is a key part of that success. As a B2B Technical Success Manager, you will play a vital role in enabling our customers to maximize the value they receive from our SaaS product. You will be the technical authority, strategic advisor, and relationship builder, ensuring our customers achieve maximum value from our complex software solutions. You will be responsible for a pool of international clients, guiding them through the onboarding process, providing training and advice related to their business model, and, above all, advocating for the customer internally at AMPECO.
Your contribution
- Technical Focus: Develop deep expertise in our product suite, mastering its features, capabilities, and integrations. Provide expert guidance, training, and support to enable customers to optimize product utilization. Understand our clients' business models to identify opportunities for expanded product adoption.
- Business Relationships: Serve as the main point of contact for business operation-related queries, cultivating strong partnerships with customers. Execute seamless customer onboarding and continuously contribute to improving the onboarding experience. Manage external and internal commitments, aligning cross-functional teams to meet customer needs.
- Advisory Function: Actively listen to customer feedback, ensuring requirements are addressed by respective teams. Advise clients on improving market positioning and maximizing product value. Identify upsell opportunities by understanding customer pain points and growth objectives.
Must have
- Experience in customer-facing roles in a software company, preferably a SaaS product company.
- A proven customer-focused mindset with a track record in building client relationships.
- Tech-savvy with the ability to learn new software and work with technology.
- Good communication skills and ability to work well with others.
- Excellent personal organization skills and time management.
- Fluency in English.
- Fluency in French / German / Spanish / Italian or another EU language.
Considered an advantage
- Experience leading online meetings, training sessions, or product demonstrations.
- Background in Account Delivery, Consulting, System Integration, or Requirements Gathering.
- Skilled in writing software specifications, use cases, and documenting customer requirements.
- Knowledge of the eMobility and electric vehicles industry.
What we offer
- Opportunity to join a fast-growing company on the path to become a global industry leader.
- Opportunity to work with amazing, highly experienced people.
- Bonus day off to celebrate your birthday.
- 5 additional vacation days per year, after your first year with the company.
- Social events and awesome team buildings.
- Medical insurance for you and for your family, with great coverage.
- Monthly shared mobility allowance (covers Spark and GOeGO).
- EV week – you get a company electric car for yourself for a week every 1-2 months.
Bilingual Technical Customer Success Manager employer: Buscojobs
Contact Detail:
Buscojobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with the e-mobility and energy sector. Understanding the industry trends and challenges will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your technical skills related to SaaS products. Being tech-savvy is crucial for this role, so make sure you can confidently discuss software features and integrations that are relevant to AMPECO's offerings.
✨Tip Number 3
Practice your communication skills in both English and your second language. Since this role requires fluency in another EU language, being able to articulate complex ideas clearly in both languages will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the SaaS and e-mobility sectors. Attend industry events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for your application at AMPECO.
We think you need these skills to ace Bilingual Technical Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Bilingual Technical Customer Success Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Language Skills: Since fluency in a second language is crucial for this role, ensure you clearly state your language proficiency in your CV and cover letter. Provide specific examples of how you've used these skills in customer-facing roles.
Showcase Technical Expertise: Demonstrate your technical knowledge and experience with SaaS products. Include any relevant projects or roles where you provided technical support or training, and explain how you helped customers maximise their use of software solutions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for clean technologies and the e-mobility sector. Use this opportunity to express why you want to join AMPECO and how your skills can contribute to their mission.
How to prepare for a job interview at Buscojobs
✨Showcase Your Technical Knowledge
As a Bilingual Technical Customer Success Manager, it's crucial to demonstrate your understanding of the SaaS product and its features. Be prepared to discuss how you would help customers optimise their use of the software and share any relevant experiences you've had in similar roles.
✨Highlight Your Communication Skills
Since this role involves building relationships with clients, emphasise your communication abilities. Share examples of how you've successfully managed client interactions, especially in a bilingual context, to show that you can effectively convey complex information.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer focus. Prepare scenarios where you've turned customer feedback into actionable insights or improved onboarding processes, as these will showcase your ability to advocate for clients.
✨Research the E-Mobility Sector
Familiarise yourself with the e-mobility and energy sector, as well as AMPECO's position within it. Being knowledgeable about industry trends and challenges will not only impress your interviewers but also demonstrate your genuine interest in contributing to their mission.
