Customer Service Administrator (Fixed Term) in Telford

Who are we? From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8,500 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart. The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change. Join the market leader. Take responsibility. Shape the vacuum world of the future with us.

The Role

As a Customer Service Administrator, you will be responsible for delivery of excellent customer service to all customers who contact the Busch UK Group. Working closely with our Customer Service and Solutions teams, you will have a keen eye for detail and high levels of accuracy. The ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business. The main tasks for this role will include, but are not limited to:

• Triaging incoming customer enquiries that relate to technical support, spare parts, Field Service Engineer appointments, status of workshop repairs, service agreements and vacuum solutions, ensuring that these are allocated efficiently and to the relevant team within the Busch UK Group.
• Expediting and maintaining customer sales orders where appropriate, whilst proactively working in progressing updates to customers.
• Expediting and maintaining outstanding materials for Workshop order consumption.
• Fulfil master data cleansing, input and updates in a timely and accurate manner for the Busch UK Group.
• Support internal teams and our customers with populating and completing questionnaire documentation.
• Actively monitor personal performance, KPI’s and activities to allow a positive contribution to ReCo meetings with performance results, countermeasures and improvement ideas and action closure results.

Your profile

• Someone who is able to build rapport and relationships with colleagues as well as customers.
• A solutions mindset.
• Able to work to tight deadlines.
• Ability to adapt to change and willingness to learn new skills.
• High levels of accuracy and attention to detail.
• Strong work ethic.

We Offer

• 25 days annual leave per year, plus bank holidays which increases with length of service.
• Enhanced Maternity, Paternity and Adoption Pay.
• Grandparents Leave.
• Life Insurance.
• Defined Contributions Pension Scheme.
• Employee Assistance Program – financial, physical & wellbeing support.
• Employee discount shopping platform.
• Generous workwear allowance.
• Long term career progression.

Why work for Busch UK

• A truly flexible working culture.
• A collaborative, creative and inspiring working environment.
• Great training and learning resources. Committed to Employee development.
• Free on-site parking.
• Generous family leave package, we support you extending your family.

Diversity, Equity & Inclusion

Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background. Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.