At a Glance
- Tasks: Deliver exceptional customer service and support technical enquiries for our innovative vacuum solutions.
- Company: Join the Busch Group, a global leader in engineered vacuum solutions with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, flexible working, and a strong focus on employee development.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work!
- Why this job: Shape the future of vacuum technology while growing your career in a dynamic environment.
- Qualifications: Excellent customer service skills and a solutions mindset; technical background preferred.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8000 employees in over 45 countries make up the global Busch group. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart. The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change.
The Role
As a Customer Service Representative, you will be responsible for the delivery of excellent customer service to all customers who contact the Busch Group in the UK. The role holder will have a varied role ranging from dealing with customer enquiries for technical support and spare parts to arranging service engineer appointments. In addition, you'll also work closely with workshop colleagues to update customers on their repair, process orders, whilst also reviewing and dealing with service contracts and quotations. With a keen eye for detail and high levels of accuracy, the ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business.
- The delivery of exceptional customer service by being pro‑active in dealing with enquiries
- Process and monitor orders and seek remedies where delays may arise
- Produce and provide quotations for service work
- CRM usage
- Coordinate logistics for service orders
- Handling of customer comments and complaints
Your profile
- Excellent Customer Service skills
- Someone who is able to build a rapport and relationships with colleagues as well as customers
- A solutions mindset
- Able to work to tight deadlines
- Ability to adapt to change and willingness to learn new skills
- High levels of accuracy and attention to detail
- Strong work ethic
- Ideally qualified to an HNC / HND or have a technical background
We Offer
- 25 days annual leave per year, plus bank holidays
- Enhanced maternity, paternity and adoption pay
- Grandparents leave
- Life insurance
- Defined contributions pension scheme
- Employee assistance programme – financial, physical & wellbeing support
- Long‑term career progression
Why work for the Busch Group
- A truly flexible working culture
- A collaborative, creative and inspiring working environment
- Great training and learning resources
- Committed to employee development
- Generous family leave package – we support you extending your family
Diversity, Equity & Inclusion
Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background. Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to, race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Technical Customer Experience Specialist in Livingston employer: Busch Vacuum Solutions
At Busch Group, we pride ourselves on being an excellent employer, offering a truly flexible working culture and a collaborative environment that fosters creativity and innovation. With a strong commitment to employee development and a generous benefits package, including enhanced family leave and a focus on diversity and inclusion, we empower our team members to thrive and grow in their careers while shaping the future of vacuum solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Experience Specialist in Livingston
✨Tip Number 1
Network like a pro! Reach out to current employees at Busch Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Customer Experience Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Busch values flat hierarchies and entrepreneurial spirit, so think of examples from your past where you've taken initiative or led positive change.
✨Tip Number 3
Show off your customer service skills during the interview! Be ready to discuss how you've built rapport with customers and handled tricky situations in the past. They want someone who can deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Busch Group family.
We think you need these skills to ace Technical Customer Experience Specialist in Livingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and technical background. We want to see how your experience aligns with the role of a Technical Customer Experience Specialist.
Showcase Your Solutions Mindset:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate a proactive approach to problem-solving and a knack for building relationships.
Be Detail-Oriented:Pay attention to the details in your application. High levels of accuracy are crucial for this role, so make sure there are no typos or errors. It shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Busch Vacuum Solutions
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on vacuum solutions and customer service best practices. Being able to discuss how your engineering expertise can enhance customer experience will impress the interviewers.
✨Showcase Your Solutions Mindset
Prepare examples of how you've tackled challenges in previous roles. Highlight your ability to think on your feet and provide solutions, especially when dealing with customer complaints or technical issues.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening skills and engage with their questions. This role is all about relationships, so showing that you can connect with people is key.
✨Be Detail-Oriented
Demonstrate your attention to detail by preparing thoroughly for the interview. Bring along any relevant documents, like your CV and examples of your work, and be ready to discuss them. This will show that you take pride in your work and are committed to accuracy.
