At a Glance
- Tasks: Deliver top-notch customer service and support our teams with technical inquiries.
- Company: Join Busch UK, a global leader in vacuum solutions with a vibrant culture.
- Benefits: Enjoy 25 days leave, flexible working, and a generous family leave package.
- Other info: Great training resources and long-term career progression opportunities await you.
- Why this job: Be part of a growing company and make a real impact in customer service.
- Qualifications: Strong communication skills and a solutions-oriented mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8,500 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart. The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change. Join the market leader. Take responsibility. Shape the vacuum world of the future with us.
The Role
As a Customer Service Administrator, you will be responsible for delivery of excellent customer service to all customers who contact the Busch UK Group. Working closely with our Customer Service and Solutions teams, you will have a keen eye for detail and high levels of accuracy. The ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business. This opportunity is for an 18‑month fixed term contract. The main tasks for this role will include, but are not limited to:
- Triaging incoming customer enquiries that relate to technical support, spare parts, Field Service Engineer appointments, status of workshop repairs, service agreements and vacuum solutions, ensuring that these are allocated efficiently and to the relevant team within the Busch UK Group
- Expediting and maintaining customer sales orders where appropriate, whilst proactively working in progressing updates to customers
- Expediting and maintaining outstanding materials for Workshop order consumption
- Fulfil master data cleansing, input and updates in a timely and accurate manner for the Busch UK Group
- Support internal teams and our customers with populating and completing questionnaire documentation
- Actively monitor personal performance, KPIs and activities to allow a positive contribution to ReCo meetings with performance results, countermeasures and improvement ideas and action closure results
Your profile
- Someone who is able to build rapport and relationships with colleagues as well as customers
- A solutions mindset
- Able to work to tight deadlines
- Ability to adapt to change and willingness to learn new skills
- High levels of accuracy and attention to detail
- Strong work ethic
We Offer
- 25 days annual leave per year, plus bank holidays which increases with length of service
- Enhanced Maternity, Paternity and Adoption Pay
- Grandparents Leave
- Life Insurance
- Defined Contributions Pension Scheme
- Employee Assistance Program - financial, physical & wellbeing support
- Generous workwear allowance
- Long term career progression
Why work for Busch UK
- A truly flexible working culture
- A collaborative, creative and inspiring working environment
- Great training and learning resources. Committed to Employee development.
- Free on‑site parking
- Generous family leave package, we support you extending your family.
Diversity, Equity & Inclusion
Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background. Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Customer Service Administrator (Fixed Term) in Telford employer: Busch Group
Busch UK is an exceptional employer that fosters a flexible and collaborative working culture, providing employees with ample opportunities for personal and professional growth. With a commitment to diversity, equity, and inclusion, the company supports its staff through generous benefits such as enhanced family leave, a defined contributions pension scheme, and comprehensive training resources, all within a dynamic environment in Telford. Join us to be part of a market leader that values your contributions and encourages you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Fixed Term) in Telford
✨Tip Number 1
Network like a pro! Reach out to current employees at Busch UK on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your solutions mindset and attention to detail.
✨Tip Number 3
Show your enthusiasm for the company! Research Busch UK’s values and recent achievements, and be ready to discuss how you can contribute to their growth and success during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Busch family.
We think you need these skills to ace Customer Service Administrator (Fixed Term) in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and solutions mindset.
Showcase Your Customer Service Skills:In your application, emphasise any previous customer service experience you have. We want to see how you've built rapport with customers and handled enquiries effectively, as this is key to the role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Busch Group
✨Know the Company Inside Out
Before your interview, take some time to research Busch UK. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, you'll need to demonstrate your ability to build rapport with customers. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery.
✨Highlight Your Attention to Detail
Given the role's emphasis on accuracy, be ready to discuss how you ensure high levels of detail in your work. You might want to share specific instances where your attention to detail made a significant difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and solutions mindset. Think of scenarios where you've had to triage inquiries or manage tight deadlines, and be prepared to explain your thought process and outcomes.
