At a Glance
- Tasks: Deliver exceptional customer service and support for technical enquiries and service orders.
- Company: Join the global Busch Group, a leader in engineered vacuum solutions.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and a supportive work culture.
- Other info: Flexible working culture with great training resources and commitment to diversity.
- Why this job: Shape the future of vacuum technology while growing your career in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a solutions-oriented mindset.
The predicted salary is between 25000 - 32000 £ per year.
From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8000 employees in over 45 countries make up the global Busch group. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart. The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change. Join the market leader. Take responsibility. Shape the vacuum world of the future with us.
The Role
As a Customer Service Representative, you will be responsible for the delivery of excellent customer service to all customers who contact the Busch Group in the UK. The role holder will have a varied role ranging from dealing with customer enquiries for technical support and spare parts to arranging service engineer appointments. In addition, you'll also work closely with workshop colleagues to update customers on their repair, process orders, whilst also reviewing and dealing with service contracts and quotations. With a keen eye for detail and high levels of accuracy, the ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business.
The main tasks for this role will include, but are not limited to:
- The delivery of exceptional customer service by being pro‑active in dealing with enquiries
- Process and monitor orders and seek remedies where delays may arise
- Produce and provide quotations for service work
- CRM usage
- Coordinate logistics for service orders
- Handling of customer comments and complaints
Your profile
- Someone who is able to build a rapport and relationships with colleagues as well as customers
- A solutions mindset
- Able to work to tight deadlines
- Ability to adapt to change and willingness to learn new skills
- High levels of accuracy and attention to detail
- Strong work ethic
- Ideally qualified to a HNC / HND or have a technical background
We Offer
- 25 days annual leave per year, plus bank holidays
- Enhanced Maternity, Paternity and Adoption Pay
- Grandparents’ Leave
- Life Insurance
- Defined Contributions Pension Scheme
- Employee Assistance Program – financial, physical & wellbeing support
- Long term career progression
Why work for the Busch Group
- A truly flexible working culture
- A collaborative, creative and inspiring working environment
- Great training and learning resources. Committed to Employee development.
- Generous family leave package, we support you extending your family.
Diversity, Equity & Inclusion
Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background. Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Customer Service Representative in Livingston employer: Busch Group
At Busch Group, we pride ourselves on being an excellent employer, offering a truly flexible working culture and a collaborative environment that fosters creativity and innovation. With a strong commitment to employee development, generous family leave packages, and a focus on diversity, equity, and inclusion, we provide our Customer Service Representatives with meaningful opportunities for growth and the chance to make a real impact in a thriving global company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Livingston
✨Tip Number 1
Network like a pro! Reach out to current employees at Busch Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Representative role.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Busch values flat hierarchies and entrepreneurial spirit, so think of examples from your past where you've taken initiative or led positive change.
✨Tip Number 3
Show off your solutions mindset! During interviews, be ready to discuss how you've tackled customer issues in the past. Highlight your attention to detail and how you’ve ensured high levels of accuracy in your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Busch Group family.
We think you need these skills to ace Customer Service Representative in Livingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring your unique flair to our team!
Show Off Your Solutions Mindset:In your application, emphasise your ability to solve problems and handle customer enquiries effectively. We love candidates who can think on their feet and provide exceptional service, so let that shine through!
Be Detail-Oriented:Since accuracy is key in this role, ensure your application is free from typos and errors. We appreciate candidates who pay attention to detail, so double-check everything before hitting send!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Busch Group
✨Know the Company Inside Out
Before your interview, take some time to research the Busch Group. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to handle enquiries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your solutions mindset.
✨Be Ready for Technical Questions
Given the technical nature of the role, brush up on relevant engineering concepts and how they relate to customer service. Be prepared to discuss how you can bridge the gap between technical support and customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the company's growth strategy. This shows that you’re not just interested in the job, but also in how you can contribute to the company's future.
