At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries efficiently.
- Company: Join a global leader in vacuum solutions with a dynamic culture.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and a pension scheme.
- Other info: Fixed term contract with opportunities for personal growth.
- Why this job: Shape the future of vacuum technology while developing your skills.
- Qualifications: Strong communication skills and a solutions-oriented mindset.
The predicted salary is between 25000 - 30000 £ per year.
From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8,500 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision‑making paths are what sets us apart. The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change. Join the market leader. Take responsibility. Shape the vacuum world of the future with us.
The Role
As a Customer Service Administrator, you will be responsible for delivery of excellent customer service to all customers who contact the Busch UK Group. Working closely with our Customer Service and Solutions teams, you will have a keen eye for detail and high levels of accuracy. The ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business. This opportunity is for an 18‑month fixed term contract.
The main tasks for this role will include, but are not limited to:
- Triaging incoming customer enquiries that relate to technical support, spare parts, Field Service Engineer appointments, status of workshop repairs, service agreements and vacuum solutions, ensuring that these are allocated efficiently and to the relevant team within the Busch UK Group.
- Expediting and maintaining customer sales orders where appropriate, whilst proactively working in progressing updates to customers.
- Expediting and maintaining outstanding materials for Workshop order consumption.
- Fulfil master data cleansing, input and updates in a timely and accurate manner for the Busch UK Group.
- Support internal teams and our customers with populating and completing questionnaire documentation.
- Actively monitor personal performance, KPIs and activities to allow a positive contribution to ReCo meetings with performance results, countermeasures and improvement ideas and action closure results.
Your profile
- Someone who is able to build rapport and relationships with colleagues as well as customers.
- A solutions mindset.
- Able to work to tight deadlines.
- Ability to adapt to change and willingness to learn new skills.
- High levels of accuracy and attention to detail.
- Strong work ethic.
We Offer
- 25 days annual leave per year, plus bank holidays which increases with length of service.
- Enhanced Maternity, Paternity and Adoption Pay.
- Grandparents Leave.
- Life Insurance.
- Defined Contributions Pension Scheme.
- Employee Assistance Program - financial, physical.
Customer Service Administrator (Fixed Term) employer: Busch Group
At Busch, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our Telford location provides a supportive environment with opportunities for personal and professional growth, enhanced by competitive benefits such as generous leave policies and a robust pension scheme. Join us to be part of a market leader where your contributions will directly impact our continued success in engineered vacuum solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially how they relate to customer service. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your solutions mindset and ability to build rapport, as these are key for the Customer Service Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Busch family and contributing to our growth.
We think you need these skills to ace Customer Service Administrator (Fixed Term)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight relevant experience and skills that match the job description, like your attention to detail and solutions mindset. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our values at Busch. Keep it concise but engaging – we love a good story!
Showcase Your Skills:In your application, don’t forget to showcase your ability to work under pressure and adapt to change. Give examples of how you've successfully managed tight deadlines or learned new skills in previous roles. We’re all about growth here!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Busch Group
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to handle inquiries and build rapport is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your solutions mindset and commitment to excellent customer service.
✨Be Ready for Technical Questions
Since the role involves technical support and understanding of vacuum solutions, brush up on relevant technical knowledge. Be prepared to discuss how you would approach common customer queries related to spare parts or service agreements, showcasing your problem-solving skills.
✨Highlight Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure high levels of accuracy in your work. You might want to share specific strategies you use to maintain attention to detail, especially when managing customer orders or data input.
