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- Tasks: Lead and inspire Bury Hospice's retail division to maximise income and growth.
- Company: Bury Hospice, a compassionate charity making a difference in the community.
- Benefits: Competitive salary, flexible hours, and the chance to make a real impact.
- Why this job: Join us to drive innovative retail strategies and support a meaningful cause.
- Qualifications: Extensive retail management experience and a passion for charity work.
- Other info: Opportunity for career growth and to lead a dedicated team of volunteers.
The predicted salary is between 47000 - 52000 £ per year.
Bury Hospice seeks an experienced Head of Retail to oversee its retail division while advancing strategic organisational growth.
Role Overview
- Reports to: Chief Executive Officer
- Location: Bury Hospice, with travel across retail sites
- Salary: £47,000 - £52,000 per annum
- Hours: 37.5 per week
- Note: Flexibility is required for work outside normal hours, including weekends and participation in the Senior Manager on-call rota.
Purpose of the Role
To provide strategic and inspirational leadership of Bury Hospice’s retail and online sales operations. You will lead the delivery of the board-approved ambitious retail strategy to maximize net income through physical stores, e-commerce channels, and coordinated retail marketing and events activity. This role focuses on growing profitability, developing a strong volunteer workforce, and positioning the hospice for future growth, including the potential development of new retail outlets. You will act as a brand ambassador, positively representing and raising awareness of Bury Hospice in the local community.
Key Responsibilities
- Strategic Leadership & Future Growth
- Develop and deliver an integrated retail and online sales strategy to maximize income and profitability.
- Identify growth and new business investment opportunities, including expanding the shops portfolio and developing new commercial initiatives.
- Contribute to feasibility studies and business planning for future retail developments, such as a potential superstore.
- Manage the retail property portfolio, ensuring leases are handled professionally and new shops are sourced to fulfil strategic plans.
- Marketing, Campaigns & Retail Events
- Liaise closely with the Marketing & Communications department to plan and deliver effective retail campaigns, donation drives, and seasonal initiatives.
- Own and manage a retail events and marketing calendar, ensuring stores are operationally ready for campaigns.
- Evaluate the performance and return on investment (ROI) of retail marketing activity and events using data and insight.
- Take responsibility for operational delivery across all sites, ensuring a consistently high level of customer service and donor experience.
- Build, manage, and analyze the annual budget for income and expenditure.
- Set, monitor, and report against KPIs across all physical and online channels, including income, margin, Gift Aid, and stock conversion.
- Oversee the transport and warehouse functions to ensure efficient stock collection, processing, and distribution.
- Develop a stock acquisition strategy to support year-round stock generation and reduce reliance on reactive donations.
- Utilize CRM systems to interrogate data and insight to make informed decisions to increase performance.
- Identify and implement opportunities to grow online sales through platforms such as eBay, Shopify or Vinted.
- Oversee all aspects of online trading, including listing, pricing, dispatch, customer service, and returns.
- Ensure compliance with online platform rules, data protection, and consumer legislation.
- Team Leadership
- Lead, inspire, and develop a committed team of paid staff and volunteers.
- Participate in the Senior Manager on-call rota for the Hospice.
- Design and deliver a volunteer strategy covering retail stores, furniture operations, warehouse support, and online sales.
- Line manage key personnel, setting clear objectives and conducting regular 121s and annual appraisals.
- Conduct all work in a manner reflective of the organizational values: Learn, Inspire, Care, and Respect.
- Governance & Compliance
- Ensure the retail operation complies with all Charity policies, including Health and Safety, security, and statutory requirements.
- Ensure all retail income is raised lawfully, adhering to GDPR, Charity Commission guidance, and Charity Retail Association codes of practice.
- Protect service users, visitors, and staff by observing Infection Prevention and Control policies.
Person Specification
- Experience: Substantial senior retail management experience across multiple sites or channels, ideally within a charity environment. Proven track record in driving sales income and net profit while controlling costs.
- Growth & E-commerce: Experience developing and growing online sales or e-commerce operations. Experience identifying new business opportunities or expanding shop portfolios.
- Leadership: Proven ability to inspire, lead, and develop diverse teams of staff and volunteers. Experience working collaboratively with marketing teams.
- Skills: Strong commercial acumen and analytical skills with a good understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.
- Other: Full UK driving license and access to transport. Willingness to work flexibly, including weekends.
Head of Retail employer: Bury Hospice
Contact Detail:
Bury Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail sector. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, make sure to highlight your experience in driving sales and managing teams. Use specific examples that demonstrate your leadership and strategic thinking.
✨Tip Number 3
Research is key! Before any interview, dive deep into Bury Hospice’s mission and values. Understand their retail strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Bury Hospice team. Let’s get you that Head of Retail position!
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Retail role. Highlight your experience in retail management, especially in charity environments, and showcase any achievements that demonstrate your ability to drive sales and profitability.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Bury Hospice. Share your passion for retail and how you can contribute to our mission. Don't forget to mention your leadership style and how you inspire teams!
Showcase Your Strategic Thinking: In your application, emphasise your strategic mindset. Discuss how you've developed and implemented successful retail strategies in the past, and how you plan to maximise income and growth for Bury Hospice.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bury Hospice
✨Know the Organisation Inside Out
Before your interview, take some time to research Bury Hospice thoroughly. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare Your Strategic Vision
As a Head of Retail, you'll need to demonstrate your ability to develop and implement a retail strategy. Think about how you would approach maximising income and profitability for Bury Hospice. Be ready to discuss specific ideas or past experiences that align with their goals.
✨Showcase Your Leadership Skills
This role requires strong leadership, so be prepared to share examples of how you've successfully led teams in the past. Highlight your experience in inspiring and developing staff and volunteers, as well as how you've managed diverse teams across multiple sites.
✨Bring Data-Driven Insights
Since the role involves evaluating performance and ROI, come equipped with examples of how you've used data to drive decisions in previous roles. Discuss any experience you have with CRM systems or e-commerce platforms, as this will be crucial for growing online sales.
