At a Glance
- Tasks: Be the go-to person for residents, providing support and advice in various settings.
- Company: Join Bury Council, dedicated to community support and financial sustainability.
- Benefits: Enjoy flexible working, professional development, and a chance to make a real impact.
- Other info: Commitment to safeguarding and promoting welfare is essential.
- Why this job: Make a difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Customer-focused, organised, detail-oriented, and proficient in digital systems.
The predicted salary is between 25183 - 35183 £ per year.
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Team Advisor Customer Delivery & Supportive Collection
Location:Community-based settings/ Office based with some home working
Contract Type:Full-time / Permanent
Salary:Grade 6 salary £25,183
Closing Date: 8th August 2025
About the Role
Are you passionate about helping people and making a difference in their lives? We are looking for a dedicated and professional Team Advisorto join our team. In this dynamic role, you will be the first point of contact for residents, tenants, and businesses, providing high-quality support and advice.
Your time will be split between working within the community-based settings as well as some home and office working.
Key Responsibilities
- Support and advise residents, tenants, and businesses and aim for resolution at the first point of contact.
- Maintain a high standard of professionalism in all communications, both verbal and written.
- Assist in the accurate billing, assessment, and processing of Council Tax, Business Rates, Housing Benefit, and Council Tax Support.
- Ensure accurate recording, storage, and sharing of relevant information.
- Support the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments, in line with statutory legislation and local policies.
- Assist in enforcement related casework, including preparation for Magistrates and County Court hearings and attend eviction or liability order hearings where appropriate
About You
We’re looking for someone who is:
- Customer-focused with excellent communication skills.
- Organised and detail-oriented with a commitment to accuracy.
- Comfortable working independently and as part of a team.
- Proficient in using digital systems and managing data.
- Adaptable and willing to work in both community and remote settings.
Our Mission and Values
At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:
- Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
- Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
- Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.
Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in your community.
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Next steps
Interviews will be held week commencing 11th & 18th August 2025
Team Advisor in Bury employer: Bury Council
Bury Council is an exceptional employer that prioritises community engagement and employee well-being. With a supportive and inclusive work culture, employees benefit from flexible working arrangements and ample opportunities for professional development, all while making a meaningful impact in the lives of residents. Join us in fostering financial inclusion and supporting our community in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Team Advisor in Bury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bury Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bury Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Advisor in Bury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bury Council:Your cover letter is your chance to shine! Tell us why you want to work at Bury Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bury Council!
How to prepare for a job interview at Bury Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
