At a Glance
- Tasks: Provide expert advice on welfare rights and help residents manage their finances.
- Company: Bury Council, dedicated to community support and financial sustainability.
- Benefits: Flexible working, professional development, and a chance to make a real impact.
- Other info: Work in diverse settings, from libraries to remote locations.
- Why this job: Join us to empower communities and promote financial inclusion.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 27000 - 34000 £ per year.
Overview
Location: Community-based settings / Office based with some home working
Contract Type: Full-time / Permanent
Salary: Grade 9
Closing Date: 21st October 2025
Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and motivated Lead Officer Supportive Collection to join our Corporate Collection and Support team.
In this senior officer role, you’ll provide expert advice to residents, tenants, and businesses on welfare rights, income maximisation, and debt management. You’ll help people access the support they need, stay financially resilient, and maintain their tenancies.
Your time will be split between working within the community, with some home and office working.
Key Responsibilities
- Providing expert advice on welfare benefits and financial support.
- Helping residents manage debt and maximise their income.
- Supporting the collection of housing rents in a fair and effective way.
- Working in community settings like libraries, as well as by phone and online.
- Ensuring people get help at the first point of contact.
- Supporting court-related activities such as eviction hearings and rent recovery.
- Helping improve how we collect Council Tax, Business Rates, and other payments.
- Working closely with other teams to ensure vulnerable residents are supported.
About You
- Customer-focused with excellent communication skills.
- Organised, detail-oriented, and committed to accuracy.
- Able to work independently and as part of a team.
- Proficient in using digital systems and managing data.
- Adaptable and willing to work in both community and remote settings.
Our Mission and Values
At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are guided by three core principles:
- Let’s Engage – We manage all Council income efficiently and proactively to help keep services running for our community, aiming to recover funds quickly and fully while offering preventative support.
- Let’s Enable – We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently, while supporting those in need and following legal and local policy frameworks.
- Let’s Support – We are dedicated to reducing inequalities and promoting financial inclusion across the borough, ensuring every resident can access help.
Join us in making a real difference by supporting communities, enabling services, and engaging with purpose.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in the community.
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances, empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensures they grow up in the best possible way.
Next steps
Interviews will be held the week commencing 27th October 2025 and 3rd November 2025.
Lead Officer - Supportive Collection NEW Bury Council Bury £31,537 to £34,434 Expires on 21/10/2025 employer: Bury Council
Bury Council is an excellent employer that prioritises community impact and employee well-being. With a supportive and inclusive work culture, staff enjoy flexible working arrangements and ample opportunities for professional development, all while making a meaningful difference in the lives of residents. Join us in fostering financial inclusion and supporting vulnerable communities in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Officer - Supportive Collection NEW Bury Council Bury £31,537 to £34,434 Expires on 21/10/2025
✨Tip Number 1
Get to know the company! Research Bury Council and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows you're genuinely interested in being part of their community.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to welfare rights and debt management. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Lead Officer - Supportive Collection NEW Bury Council Bury £31,537 to £34,434 Expires on 21/10/2025
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Officer role. Highlight your experience in welfare rights, income maximisation, and debt management, as these are key areas for us at Bury Council.
Showcase Your Communication Skills:Since this role is all about helping residents, demonstrate your excellent communication skills. Share examples of how you've effectively engaged with people in previous roles, whether in person or online.
Be Detail-Oriented:We love a candidate who pays attention to detail! Ensure your application is free from errors and clearly outlines your relevant experience. This shows us you’re organised and committed to accuracy.
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in the community!
How to prepare for a job interview at Bury Council
✨Know Your Stuff
Make sure you brush up on welfare rights, income maximisation, and debt management. Familiarise yourself with the specific services Bury Council offers and be ready to discuss how you can contribute to their mission of supporting the community.
✨Show Your Passion
Bury Council is all about making a meaningful impact in the community. During your interview, share personal stories or experiences that highlight your commitment to public service and how you've helped others in similar situations.
✨Be Ready for Scenarios
Prepare for situational questions that may involve dealing with vulnerable residents or managing difficult conversations. Think about how you would approach these scenarios, demonstrating your customer-focused attitude and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the challenges they face in community settings or how they measure success in supporting residents. This shows you're engaged and serious about the position.
