At a Glance
- Tasks: Provide high-quality support and advice to residents, tenants, and businesses.
- Company: Community-focused organisation dedicated to supporting local residents.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Other info: Inclusive environment with guaranteed interviews for eligible candidates.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Excellent communication skills and proficiency in digital systems.
The predicted salary is between 28598 - 28598 £ per year.
Location: Community-based settings / Office based with some home working
Contract Type: Full-time / Permanent | Salary: Grade 8 – Starting salary £28,598 | Closing Date: 20th July 2026
About the Role
We are looking for a dedicated and professional Team Officer to join our team. In this dynamic role you will be the first point of contact for residents, tenants and businesses, providing high‑quality support and advice. Your time will be split between community based work, home and office working.
Key Responsibilities
- Deliver support and advice to residents, tenants and businesses, aiming for resolution at the first point of contact.
- Maintain a high standard of professionalism in all verbal and written communications.
- Accurately bill, assess and process Council Tax, Business Rates, Housing Benefit and Council Tax Support.
- Ensure accurate recording, storage and sharing of relevant information.
- Efficiently and effectively collect and recover Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments in line with statutory legislation and local policies.
- Support the delivery of a holistic, proactive and preventative borough‑wide welfare support offer, allocating relevant crisis and financial support to residents.
- Assist the management team with enforcement of council tax, housing rents, business rates, accounts receivable and housing benefit overpayments, including court‑related activities and attendance where appropriate.
About You
- Customer‑focused with excellent communication skills.
- Organised and detail‑oriented with a commitment to accuracy.
- Comfortable working independently and as part of a team.
- Proficient in using digital systems and managing data.
- Adaptable and willing to work in both community and remote settings.
Mission and Values
- Let’s Engage – Manage all Council income efficiently and proactively to keep services running for the community, while offering preventative support to help residents and businesses meet their obligations.
- Let’s Enable – Protect the Council’s financial health by ensuring income is administered, collected and recovered effectively, while supporting those who need help and following legal and local policy frameworks.
- Let’s Support – Reduce inequalities and promote financial inclusion across the borough, ensuring every resident can access the help they need regardless of circumstances.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in the community.
EEO Statement & Sponsorship
We guarantee an interview for disabled people, looked‑after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children, if they meet the essential criteria. We are unable to support with sponsorship at this time.
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