At a Glance
- Tasks: Support residents and businesses with housing and financial advice in a community-focused role.
- Company: Join a dedicated team committed to making a difference in the community.
- Benefits: Enjoy flexible working, professional development, and a supportive environment.
- Other info: Embrace a diverse workplace that values every individual's contribution.
- Why this job: Make a real impact while helping others navigate their financial challenges.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 25989 - 25989 £ per year.
Location: Community-based settings/ Office based with some home working
Contract Type: 12 month fixed term contract
Salary: Grade 6 salary £25,989
About the Role
Are you passionate about helping people and making a difference in their lives? We are looking for a dedicated and professional Team Advisor to join our team. In this dynamic role, you will be the first point of contact for residents, tenants, and businesses, providing high-quality support and advice. Your time will be split between working within the community-based settings as well as some home and office working.
Key Responsibilities
- Support the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments, in line with statutory legislation and local policies.
- Support and advise residents, tenants, and businesses and aim for resolution at the first point of contact.
- Assist in enforcement related casework, including preparation for Magistrates and County Court hearings and attend eviction or liability order hearings where appropriate.
- Maintain a high standard of professionalism in all communications, both verbal and written.
- Ensure accurate recording, storage, and sharing of relevant information.
About You
- Customer-focused with excellent communication skills.
- Organised and detail-oriented with a commitment to accuracy.
- Comfortable working independently and as part of a team.
- Proficient in using digital systems and managing data.
- Adaptable and willing to work in both community and remote settings.
Our Mission and Values
At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:
- Let’s Engage – We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
- Let’s Enable – We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
- Let’s Support – We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.
Join us in making a real difference, supporting communities, enabling services, and engaging with purpose.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in your community.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. We therefore guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Team Advisor - Supportive Collection in Bury employer: Bury Council
As a Team Advisor in Supportive Collection, you will join a dedicated team committed to making a meaningful impact in the community. Our inclusive work culture fosters professional growth through training and development opportunities, while flexible working arrangements ensure a healthy work-life balance. By engaging with residents and businesses, you will play a vital role in promoting financial inclusion and supporting those in need, all within a supportive environment that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Advisor - Supportive Collection in Bury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bury Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bury Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Team Advisor - Supportive Collection in Bury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bury Council.
How to prepare for a job interview at Bury Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bury Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bury Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
