At a Glance
- Tasks: Manage housing applications, verify documents, and support customer access.
- Company: Join Bury Council, committed to community welfare and inclusivity.
- Benefits: Agile working, competitive pay, and a supportive environment.
- Other info: Temporary position with potential for growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin and IT skills, with a focus on customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised, customer-focused Housing Options Officer to join our team with strong administrative and IT skills. This role is ideal for someone who thrives in a fast-paced environment, enjoys detailed administrative work, and is confident dealing with customers both online and face-to-face.
As a Housing Options Officer, you will play a key part in managing our housing register. This includes processing applications, verifying documents, updating customer information, and ensuring available properties are advertised accurately and on time. You will also support the service by providing reception cover, acting as the first point of contact for visitors and directing them to the relevant teams within the Homeless Service.
Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis. This is a 3 month temporary position.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances, empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensures they grow up in the best possible way.
We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises, values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Housing Options Officer in Bury employer: Bury Council
Bury Council is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity is celebrated. As a Housing Options Officer, you will benefit from flexible working arrangements and the opportunity to make a meaningful impact in the community, all while being part of a team dedicated to safeguarding vulnerable individuals. With a commitment to equal opportunities and a focus on career development, Bury Council provides a rewarding environment for those looking to contribute positively to society.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer in Bury
✨Tip Number 1
Get to know the company! Research Bury Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Housing Options Officer, you'll be dealing with people face-to-face and online. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing the Housing Options Officer role.
We think you need these skills to ace Housing Options Officer in Bury
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Housing Options Officer, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you thrive in a fast-paced environment.
Customer Focus is a Must:We want to see that you’re all about the customer! In your application, share specific instances where you've successfully dealt with customers, whether online or face-to-face. This will help us understand how you can contribute to our team.
Be Detailed and Accurate:Since this role involves processing applications and verifying documents, it’s important to demonstrate your attention to detail. Make sure your CV and cover letter are free of errors and clearly outline your relevant skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at Bury Council
✨Know Your Stuff
Make sure you understand the role of a Housing Options Officer inside out. Familiarise yourself with the key responsibilities like processing applications and managing the housing register. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Skills
Since this role involves dealing with customers both online and face-to-face, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or provided excellent service, as these stories will highlight your customer-focused approach.
✨Be Organised and Detail-Oriented
This job requires strong administrative skills, so demonstrate your organisational abilities during the interview. Bring along a well-structured portfolio of your previous work or projects that showcase your attention to detail and ability to manage multiple tasks effectively.
✨Understand the Council's Values
Research Bury Council’s commitment to safeguarding and promoting welfare. Be ready to discuss how you can contribute to their mission, especially regarding care-experienced young people. Showing alignment with their values will set you apart as a candidate who truly cares about the community.
