At a Glance
- Tasks: Engage with the public through calls, emails, and face-to-face interactions.
- Company: Join a supportive council dedicated to community service.
- Benefits: Full training, flexible working, and a commitment to equality.
- Other info: Guaranteed interviews for diverse candidates meeting essential criteria.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills.
Responsibilities
- Deal with telephone, email, and face‑to‑face enquiries from members of the public across a range of services provided by the Council.
- Update and access various council systems and process Blue Badges whilst ensuring customer enquiries are completed at the first point of contact, reducing the need for repeat contacts.
Requirements
- Experience working in a busy, customer‐focused environment.
- Excellent customer care skills.
- Excellent keyboard, listening, and questioning skills.
Working Hours
Normal hours of work are Monday - Friday 09:00 - 17:00, 35 hours per week. A restricted flexi‑scheme is in place subject to service demands.
Benefits and Support
- Full training will be provided, and you will have the support of Team Managers.
- We support employees to work with agility, where appropriate for the post and service requirements.
- We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community.
- Therefore we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Customer Engagement Officer in Bury employer: Bury Council
As a Customer Engagement Officer with the Council, you will be part of a supportive and inclusive work culture that prioritises excellent customer service and employee development. With comprehensive training provided and flexible working arrangements, this role offers a meaningful opportunity to make a positive impact in the community while enjoying a balanced work-life schedule. The Council is dedicated to fostering an equal society, ensuring that all employees feel valued and empowered to contribute their unique skills and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer in Bury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bury Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bury Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Officer in Bury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bury Council:Your cover letter is your chance to shine! Tell us why you want to work at Bury Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bury Council!
How to prepare for a job interview at Bury Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
