At a Glance
- Tasks: Join our Customer Contact Team and assist the public with their enquiries.
- Company: Bury Council, dedicated to excellent service delivery and community support.
- Benefits: Competitive salary, flexible working, and comprehensive training provided.
- Other info: Agile working environment with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31650 - 40000 £ per year.
We are looking for customer focused individuals to join our customer contact team; you must have experience of working within a busy customer contact related environment with excellent customer care skills along with a commitment to performance and excellent service delivery.
You will require excellent keyboard, listening and questioning skills. The position is in a busy Contact Centre with agile working and regular days in the Town Hall. You will be responsible for dealing with telephone, email, web forms and face to face enquiries from members of the public across a range of services provided by the Council.
You will be updating and accessing various council systems ensuring customer enquiries are completed at the first point of contact reducing the need for repeat contacts. Full training will be provided, and you will have the support of Team Managers.
Normal hours of work are 36.25 hours per week Monday to Friday 8.45am to 5.00pm. A restricted flexi-scheme is in place subject to service demands.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances, empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensures they grow up in the best possible way.
We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises, values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Customer Contact Advisor NEW Bury Council Posted today Bury £28,018.31- £30,393.18 Fixed Expire[...] employer: Bury Council
Bury Council is an excellent employer that prioritises employee well-being and professional growth within a supportive work environment. With a commitment to agility, inclusivity, and comprehensive training, employees can thrive in their roles while making a meaningful impact on the community. The Council's dedication to safeguarding vulnerable groups and promoting equal opportunities ensures a fulfilling career for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor NEW Bury Council Posted today Bury £28,018.31- £30,393.18 Fixed Expire[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bury Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bury Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Advisor NEW Bury Council Posted today Bury £28,018.31- £30,393.18 Fixed Expire[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bury Council:Your cover letter is your chance to shine! Tell us why you want to work at Bury Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bury Council!
How to prepare for a job interview at Bury Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
