At a Glance
- Tasks: Be the friendly face of our new leisure centre, welcoming visitors and guiding them through digital services.
- Company: Join Bury Council in launching the exciting Radcliffe Hub for community wellbeing.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and a supportive work culture.
- Other info: Be part of a diverse team committed to making everyone feel valued and respected.
- Why this job: Make a real difference in your community while developing your skills in a vibrant environment.
- Qualifications: No extensive experience needed; just bring your enthusiasm and customer care skills.
The predicted salary is between 25184 - 25583 £ per year.
Grade 5 plus matrix payment for unsociable hours working.
BE THE FIRST HELLO. BE THE BEST PART OF SOMEONE’S DAY.
Bury Council is proudly opening the brand-new Radcliffe Hub, a flagship community leisure and wellbeing destination that is transforming what's possible for the people of Radcliffe and the wider borough. This isn't just a new building, it's a bold statement of investment in our community's health, happiness and future and one of the most significant developments the borough has seen in years. Something exciting is happening in Bury and we want warm, welcoming and digitally confident people to be right at the centre of it.
About the Role
As a Concierge Assistant for Bury Council Leisure, you'll be the welcoming heartbeat of the facility – the person who sets the tone for every customer's visit from the very first moment they arrive. This is an exciting and forward‑thinking role at the cutting edge of how modern leisure services operate. You'll play a central part in Bury Council's transformation to a fully digital, online leisure service helping customers navigate new booking systems, self‑service kiosks, digital memberships and online platforms with confidence and ease.
What We're Looking For
We're looking for someone with genuine energy, leadership confidence and a real passion for leisure, sport and community wellbeing. You'll be comfortable leading from the front, making decisions under pressure and inspiring others around you. You do not need a lengthy CV or years of experience in leisure. What we're really looking for is someone with warmth, enthusiasm, a genuine love of helping people and the confidence to embrace new digital ways of working.
- Excellent customer care skills and a natural ability to make people feel welcome and at ease.
- Strong communication skills including written, verbal and numeric competency.
- Experience of dealing face‑to‑face with customers in a busy, customer‑facing environment.
- Experience of working in a busy environment whilst maintaining a positive, professional manner.
- Confidence in the use of online technology and digital systems.
- Ability to pass on information clearly and concisely to customers of all ages and backgrounds.
- Ability to remain calm under pressure and handle challenging situations with diplomacy and empathy.
Safeguarding: This post involves working with children, young people and vulnerable adults. All successful candidates will be subject to an enhanced DBS check and must be fully committed to safeguarding and always promoting welfare.
Why Bury Council Leisure
Be Part of History: This is a rare and exciting opportunity to join as a founding team member of the brand-new Radcliffe Hub, one of the most significant community investments in the borough in recent years. Help us set the standard from day one.
Real Investment in Your Development: We actively support your professional growth with access to training, qualifications and development opportunities. Whether you’re just starting out or looking to build a career in leisure we’ll invest in you for the long term.
Local Government Pension Scheme (LGPS): Enjoy the security and peace of mind of one of the most competitive workplace pension schemes in the country – a hugely valuable benefit of working for a local authority.
Generous Annual Leave: Benefit from a competitive annual leave entitlement that increases with your length of service, giving you more time to rest, recharge and do the things you love.
Full Uniform Provided: Your complete uniform is provided so you’re looking and feeling the part from your very first shift.
An Inclusive, Supportive Culture: We celebrate diversity and are genuinely committed to building a team that reflects the community we serve. We support flexible working where operationally possible and foster a culture where everyone feels valued and respected.
Work That Truly Matters: Every shift you work, every customer you welcome and every team member you support, you’re directly contributing to the health, wellbeing and happiness of Bury's communities. That’s not just a job. That’s a purpose.
Bury Council is a disability‑confident employer. We encourage applications from all backgrounds and are committed to making reasonable adjustments at any stage of the recruitment process to ensure you can perform at your best. If you require reasonable adjustments to be made to the application or interview process, please let us know. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
Benefits of working for Bury Council: To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs. We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. We guarantee an interview for disabled people, looked after children and care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Concierge Assistant - Leisure Centre NEW Bury Council Posted today Bury £25,184 - £25,583 Pro R[...] employer: Bury Council
Bury Council is an exceptional employer, offering a unique opportunity to be part of the pioneering team at the new Radcliffe Hub, a flagship community leisure and wellbeing destination. With a strong commitment to employee development, competitive benefits including a Local Government Pension Scheme, generous annual leave, and a supportive, inclusive culture, Bury Council ensures that every team member feels valued and empowered to contribute to the health and happiness of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Assistant - Leisure Centre NEW Bury Council Posted today Bury £25,184 - £25,583 Pro R[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bury Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bury Council
Don't be shy about reaching out to Bury Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Assistant - Leisure Centre NEW Bury Council Posted today Bury £25,184 - £25,583 Pro R[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bury Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bury Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
