At a Glance
- Tasks: Be the welcoming heartbeat of our new leisure centre, setting the tone for every visitor.
- Company: Join Bury Council's Wellness and Leisure team at the exciting Radcliffe Hub.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and a supportive culture.
- Other info: Be part of a mission to transform leisure services and support your local community.
- Why this job: Make a real impact on community health and happiness while embracing digital innovation.
- Qualifications: Bring energy, enthusiasm, and excellent customer care skills; experience is not essential.
The predicted salary is between 24000 - 28000 £ per year.
Bury Leisure is looking to recruit 5 candidates to work as Concierge Assistant on a permanent basis with 3 positions on a rota pattern including evenings and weekends and 2 annualised hours contracts to cover when required. Rota's and working locations to be confirmed for all roles.
As a Concierge Assistant for Bury Council Leisure, you’ll be the welcoming heartbeat of the facility, the person who sets the tone for every customer’s visit from the very first moment they arrive. This is an exciting and forward‑thinking role at the cutting edge of how modern leisure services operate. You’ll play a central part in Bury Council’s transformation to a fully digital, online leisure service, helping customers navigate new booking systems, self‑service kiosks, digital memberships and online platforms with confidence and ease.
What We’re Looking For
- Genuine energy, leadership confidence and a real passion for leisure, sport and community wellbeing.
- Comfortable leading from the front, making decisions under pressure and inspiring others around you.
- Excellent customer care skills and a natural ability to make people feel welcome and at ease.
- Strong communication skills including written, verbal and numeric competency.
- Experience of dealing face‑to‑face with customers in a busy, customer‑facing environment.
- Experience of working in a busy environment whilst maintaining a positive, professional manner.
- Confidence in the use of online technology and digital systems.
- Ability to pass on information clearly and concisely to customers of all ages and backgrounds.
- Ability to remain calm under pressure and handle challenging situations with diplomacy and empathy.
Safeguarding: This post involves working with children, young people and vulnerable adults. All successful candidates will be subject to an enhanced DBS check and must be fully committed to safeguarding and always promoting welfare.
Why Bury Council Leisure?
- Be Part of History: Join as a founding team member of the brand-new Radcliffe Hub, one of the most significant community investments in the borough in recent years.
- Real Investment in Your Development: Access to training, qualifications and development opportunities.
- Local Government Pension Scheme (LGPS): Enjoy the security and peace of mind of one of the most competitive workplace pension schemes in the country.
- Generous Annual Leave: Benefit from a competitive annual leave entitlement that increases with your length of service.
- Full Uniform Provided: Your complete uniform is provided so you’re looking and feeling the part from your very first shift.
- An Inclusive, Supportive Culture: We celebrate diversity and are genuinely committed to building a team that reflects the community we serve.
- Work That Truly Matters: Every shift you work contributes to the health, wellbeing and happiness of Bury’s communities.
The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
Bury Council is a disability‑confident employer. We encourage applications from all backgrounds and are committed to making reasonable adjustments at any stage of the recruitment process to ensure you can perform at your best.
Concierge Assistant - Leisure Centre in Bury employer: Bury Council
Bury Council Leisure is an exceptional employer dedicated to fostering a vibrant community through its new Radcliffe Hub, where you can be part of a pioneering team that prioritises health and wellbeing. With a strong commitment to employee development, competitive benefits like the Local Government Pension Scheme, and a supportive, inclusive culture, you'll find meaningful work that truly makes a difference in people's lives. Join us in creating a welcoming environment where every interaction counts and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Assistant - Leisure Centre in Bury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bury Council. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bury Council
Don't be shy about reaching out to Bury Council directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Assistant - Leisure Centre in Bury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bury Council and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bury Council
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
