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- Tasks: Support patients with appointments and prescriptions while providing excellent customer service.
- Company: Knowsley Medical Centre, a CQC registered GP practice with a Good rating.
- Benefits: Immediate start, long-term career progression, and supportive learning environment.
- Other info: Dynamic practice with opportunities for growth and development.
- Why this job: Join a dedicated team making a real difference in patient care and satisfaction.
- Qualifications: Customer-focused attitude and willingness to learn.
The predicted salary is between 14700 - 20000 £ per year.
We are a busy GP practice providing healthcare services to almost 10,000 patients in the local area of Bury. We are a CQC registered provider and have attained a Good rating in 2025. We have accreditation for a veteran friendly practice and have recently attained a Gold award for Pride in Practice. Our patient satisfaction rates are good and we are proud of our excellent customer services which we provide to all our patients.
About the vacancy:
- Immediate start.
- We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
- Supporting patients making appointments, and ordering prescriptions both face to face and on the telephone.
- Signposting patients to relevant services and other Healthcare professionals.
- Attend monthly practice meetings and provide minutes and agendas in advance of meetings.
- Carry out target work, staff rotas with the support of TL and PM providing admin support to both.
- Carry out telephone duties.
Customer Service Apprentice at Knowsley Medical Centre in Suffolk employer: Bury College Corporation
Contact Detail:
Bury College Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice at Knowsley Medical Centre in Suffolk
✨Tip Number 1
Get to know the practice! Research Knowsley Medical Centre and understand their values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock interview with a friend or family member. Focus on common questions related to customer service and how you can contribute to the practice's goals. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In customer service roles, communication and empathy are key. Be ready to share examples from your past experiences where you've successfully helped someone or resolved an issue. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Apprentice at Knowsley Medical Centre in Suffolk
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re excited about providing excellent customer service. Share any experiences you have that highlight your commitment to helping others, as this is key for a role in our busy GP practice.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your skills and experiences that align with the responsibilities mentioned, like supporting patients and managing appointments. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Knowsley Medical Centre.
How to prepare for a job interview at Bury College Corporation
✨Know Your Stuff
Before the interview, make sure you understand what Knowsley Medical Centre is all about. Familiarise yourself with their services, values, and recent achievements like the Gold award for Pride in Practice. This shows that you're genuinely interested and have done your homework.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you helped someone or resolved an issue, and explain how you handled it. This will demonstrate your customer-focused mindset.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. You might want to inquire about the training opportunities available for apprentices or how the practice measures patient satisfaction. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and enthusiasm for the role. A positive attitude goes a long way, especially in a customer service environment. Smile, maintain eye contact, and let your passion for helping others shine through.