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- Tasks: Join our team as a receptionist apprentice and handle calls, bookings, and admin tasks.
- Company: The Hive Health Centre, a friendly and busy practice in Manchester.
- Benefits: Earn £15,184 a year with potential for full-time role after apprenticeship.
- Why this job: Gain valuable customer service skills while making a difference in healthcare.
- Qualifications: GCSEs in English and Maths preferred; strong customer care and analytical skills needed.
- Other info: Work-based training with college attendance once a month; great career growth opportunities.
The predicted salary is between 15184 - 15184 £ per year.
About the vacancy
An immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy practice. We are looking for a receptionist apprentice for an exciting role working within a small team.
- General everyday admin tasks
- Taking calls efficiently and friendly
- Maintain accurate records and follow compliance procedures
- Live interaction with internal and external customers
- Apply knowledge and skills to find solutions to complex challenges
- Taking bookings and checking in and out for appointments
- Sending and receiving of emails
- Liaising with other parties
- Filing
- Scanning
- Understanding the core values of the business
You will receive the following training:
- This is a work-based qualification with college attendance one day a month
- Functional Skills in maths and English, if required
What skills are we looking for?
- Customer care skills
- Analytical skills
- Logical
- Initiative
- Non-judgemental
Qualifications
- Desired: English (GCSE - C/4 or above or equivalent)
- Desired: Maths (GCSE - C/4 or above or equivalent)
Outcome
There may be an opportunity to secure a full-time position on completion of the apprenticeship.
The starting salary is £15,184 a year for 36.5 hours Monday - Thursday, 9.00am - 5.30pm and Friday, 8.00am - 3.00pm. The apprenticeship will run for 1 Year 4 Months.
Please do not contact the employer directly; all applications and enquiries for the advertised vacancy should be made via Bury College.
Customer Service/Receptionist Apprentice at The Hive Health Centre in Manchester employer: Bury College Corporation
Contact Detail:
Bury College Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Receptionist Apprentice at The Hive Health Centre in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Hive Health Centre. Understand their core values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their small but busy practice.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls and interacting with customers, it’s crucial to sound friendly and efficient. Grab a friend and role-play some common customer service scenarios to boost your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Whether it's a tricky booking or a difficult customer, demonstrating your analytical and logical thinking will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! We want to make sure your application gets to the right place. Plus, if you’re keen on other roles, you can easily check out multiple vacancies from the main Live Vacancies page. Let’s get you that apprenticeship!
We think you need these skills to ace Customer Service/Receptionist Apprentice at The Hive Health Centre in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service/Receptionist Apprentice role. Highlight any relevant experience or skills that match the job description, like your customer care skills and ability to handle admin tasks.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for this apprenticeship.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re following the instructions, which is a great first step in demonstrating your attention to detail.
How to prepare for a job interview at Bury College Corporation
✨Know the Core Values
Before your interview, take some time to research The Hive Health Centre and understand their core values. This will help you align your answers with what they stand for, showing that you're a good fit for their team.
✨Practice Your Customer Care Skills
Since this role is all about customer interaction, practice how you would handle different scenarios. Think of common questions or issues customers might have and prepare friendly, helpful responses to demonstrate your customer care skills.
✨Show Your Initiative
During the interview, be ready to share examples of when you've taken initiative in past roles or situations. This could be anything from solving a problem without being asked to suggesting improvements in a process. It shows you're proactive and ready to contribute.
✨Prepare for Admin Tasks
Familiarise yourself with common admin tasks like taking calls, managing emails, and maintaining records. You might be asked about your experience with these tasks, so having specific examples ready will help you stand out as a capable candidate.