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- Tasks: Support patients with appointments and prescriptions while gaining valuable healthcare experience.
- Company: Join a well-rated GP practice dedicated to excellent patient care.
- Benefits: Competitive salary, long-term career progression, and hands-on training.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Kickstart your career in healthcare with a supportive team and real impact.
- Qualifications: GCSE English required; customer care skills and initiative are essential.
The predicted salary is between 15600 - 15600 £ per year.
We are a busy GP practice providing healthcare services to almost 10,000 patients in the local area of Bury. We are a CQC registered provider and have attained a Good rating in 2025. We have accreditation for a veteran friendly practice and have recently attained a Gold award for Pride in Practice. Our patient satisfaction rates are good and we are proud of our excellent customer services which we provide to all our patients.
About the vacancy:
- Immediate start.
- We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
Responsibilities:
- Supporting patients making appointments, and ordering prescriptions both face to face and on the telephone.
- Signposting patients to relevant services and other Healthcare professionals.
- Attend monthly practice meetings and provide minutes and agendas in advance of meetings.
- Carry out target work, staff rotas with the support of TL and PM providing admin support to both.
- Carry out telephone & access audits.
- Support Team members, medical students and all other HCPs in the practice.
- Carry out practice website and Facebook updates.
- Photocopy, scan medical notes, records management.
- Carry out stock orders and room allocation rotas.
You will receive the following training:
- This qualification requires College attendance once per month.
- Additional college attendance may be required for functional skills.
What skills are we looking for?
- Customer care skills.
- Logical.
- Initiative.
- Non-judgemental.
Qualifications:
- Essential: GCSE English (GCSE - 4/C or above).
- Desired: GCSE Maths (GCSE - 4/C or above).
Outcome:
This will give the right candidate an opportunity to work within a primary care setting after full training. We are offering the right person who is a proven team member, a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
The starting salary is £15,600 a year for 37.5 hours Monday to Friday, 9.00am - 5.00pm. The apprenticeship will run for 1 Year 4 Months.
We are based at Knowsley Medical Centre, 9 11 Knowsley Street, Bury, BL9 0ST.
Customer Service Apprentice at Knowsley Medical Centre in Bury St Edmunds employer: Bury College Corporation
Contact Detail:
Bury College Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice at Knowsley Medical Centre in Bury St Edmunds
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Knowsley Medical Centre. Familiarise yourself with their services and values. This will show that you're genuinely interested and ready to contribute to their excellent customer service.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences where you've demonstrated these skills. We want to hear your stories!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Knowsley Medical Centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the apprenticeship.
We think you need these skills to ace Customer Service Apprentice at Knowsley Medical Centre in Bury St Edmunds
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight any experience you have in customer service. We want to see how you can connect with patients and provide excellent care, so share examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Knowsley Medical Centre!
How to prepare for a job interview at Bury College Corporation
✨Know Your Stuff
Before the interview, make sure you understand what Knowsley Medical Centre is all about. Familiarise yourself with their services, values, and recent achievements like the Gold award for Pride in Practice. This shows that you're genuinely interested and have done your homework.
✨Show Off Your Customer Care Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your suitability for the role.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the training you'll receive, the team dynamics, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your enthusiasm for the role and the opportunity to grow within the company. A positive attitude can go a long way in making a great impression on your interviewers.