At a Glance
- Tasks: Join our Sales & Marketing team, processing orders and delivering top-notch customer service.
- Company: Roch Valley, the UK's leading dancewear brand with a collaborative employee ownership culture.
- Benefits: Starting salary of £15,600, long-term career prospects, and valuable training.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the heart of a thriving eCommerce business and make a real impact.
- Qualifications: GCSEs in English and Maths required; customer care and analytical skills are a plus.
The predicted salary is between 15600 - 15600 £ per year.
Roch Valley is the UK’s leading dancewear brand. We’re proudly an Employee Ownership Trust (EOT), meaning our team members share in the success of the business and have a real voice in how we grow. Together with our well-known online brands within the dance and gymnastics wear market, we take pride in being a British manufacturer and providing a high level of user experience and customer care throughout our customers’ journey. Selling throughout the UK and internationally, our online business continues to develop and thrive.
About the vacancy
We're looking for a friendly, proactive person to join our Sales & Marketing team as a Business Administration Apprentice. You'll be at the heart of the action - processing orders, keeping things running smoothly behind the scenes and helping deliver first-class service to customers.
- Process customer orders accurately and efficiently across Shopify, Amazon Seller Central and other sales channels
- Follow up on orders, queries and outstanding actions to make sure nothing gets missed
- Answer phone, email & DM enquiries in a friendly, professional manner
- Keep shared drives, records and admin systems tidy, accurate and up to date (general housekeeping)
- Provide day-to-day administrative support to the Sales & Marketing team
- Maintain high standards of accuracy and attention to detail in everything you do
- Help monitor stock, listings and order queues, flagging any issues promptly
- Prepare and help to plan for external events, such as pop-up shops, teacher conferences
- Build good working relationships with colleagues across the business
- Learn and get comfortable using the systems and software that keep our eCommerce operations running
You will receive the following training: Business Administrator Apprentice Level 3. This is a work-based qualification with college attendance one day a month.
What skills are we looking for?
- Customer care skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non-judgemental
Qualifications
- Essential: English (GCSE - C/4 or above or equivalent)
- Essential: Maths (GCSE - C/4 or above or equivalent)
Outcome
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship. The starting salary is £15,600 a year for 37.5 hours Monday to Friday, 9.00am - 5.00pm. The apprenticeship will run for 1 Year 9 Months. We are based at Pennine Business Park, Pilsworth Road, Heywood, OL10 2TL.
Business Administrator Apprentice at ROCH VALLEY LTD in Manchester employer: Bury College Corporation
Roch Valley is an excellent employer that fosters a supportive and collaborative work culture, perfect for those looking to kickstart their eCommerce career. With a structured apprenticeship programme that combines hands-on experience with academic learning, employees benefit from personal growth opportunities and a competitive starting salary. Located in Heywood, the company values its team members and encourages a friendly atmosphere where everyone can thrive.
