At a Glance
- Tasks: Support community services for people aged 50+, promoting independence and reducing isolation.
- Company: Join Age UK, a compassionate organisation dedicated to improving lives.
- Benefits: Generous leave, pension contributions, and paid volunteer days.
- Other info: Flexible hybrid working with opportunities for personal growth.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Experience in community services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Age UK, Hybrid - predominantly based at Fairfield General Hospital, Bury, BL9 7TD
About the Role
The role of an Assistant Service Manager is to support the effective operational delivery and continuous improvement of integrated community services for people age 50+ including Home from Hospital, Befriending, Friends Together (group support), Handyperson and Information and Advice. The post-holder will ensure high‑quality person‑centred services that:
- Promote independence
- Reduce loneliness and isolation
- Prevent hospital admissions and re‑admissions
- Improve financial well‑being and reduce poverty
Success in the role looks like:
- Increased numbers of people supported to remain independent
- Reduced hospital admissions and delayed discharges
- High satisfaction from service users
- Strong engaged volunteer workforce
- Positive feedback from partners and commissioners
- Increased and improved income and productivity across all service areas working closely with the Operations manager and recruitment of volunteers
You will report to the Service Manager and you will be responsible for Home from Hospital, Handyperson, Friends Together, Befriending and Information & Advice services.
Key Responsibilities
- Operations
- Support day‑to‑day service delivery and performance targets
- Monitor referrals, workflows and caseloads
- Deputise for the Operations Manager when needed
- Service Delivery
- Oversee delivery of key services (discharge support, befriending, groups, handyperson, advice)
- Ensure high‑quality, person‑centred support
- Maintain safeguarding, risk and H&S compliance
- Team Support
- Assist with recruitment, induction and supervision
- Provide daily guidance to staff and volunteers
- Promote a positive, inclusive team culture
- Partnerships
- Build relationships with NHS, local authorities and community organisations
- Support effective referrals and joint working
- Performance & Reporting
- Track service outcomes and maintain accurate records
- Contribute to reports and impact measurement
- Compliance
- Support safeguarding and ensure GDPR and policy adherence
- Resources
- Assist with budget monitoring and efficient use of resources
Please note: this role does not offer visa sponsorship.
About You
Essential Criteria
- Experience
- Experience of coordinating or managing community‑based services
- Experience of working with older people (aged 50+ or similar groups)
- Experience of supervising staff and/or volunteers
- Experience of working in partnership with NHS, Social Care or Voluntary sector organisations
- Knowledge and understanding
- Understanding of issues affecting older people including loneliness and isolation, health inequalities, financial hardship
- Knowledge of safeguarding and risk management
- Understanding of person‑centred approaches
- Skills
- Strong organisational and operational management skills
- Ability to manage multiple services and priorities
- Excellent communication and interpersonal skills
- Ability to build partnerships and networks
- Competence in data collection, reporting and IT systems
- Personal Attributes
- Compassionate and person‑centred approach
- Proactive and solution focused
- Flexible and adaptable
- Strong leadership and team support skills
- Commitment to equality, diversity and inclusion
Desirable Criteria
- Experience of services such as hospital discharge, befriending or advice services
- Knowledge of welfare benefits or information and advice provision
- Experience of working with volunteers
- Understanding of NHS and social care systems
- Relevant qualification in health and social care or management
Core Values & Expectations
- Maintain professionalism, integrity, and confidentiality
- Act as an ambassador for Age UK Bury
- Be committed to continuous learning
What We Offer
- Contribution to pension scheme
- Generous leave allowance: 20 days per year, plus all statutory bank holidays and one compulsory day off from Age UK Bury. In addition, 3 days paid leave for you to undertake voluntary work for a charity of your choice.
Assistant Service Manager - Age UK in Bury employer: Bury Care Academy
Age UK is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a hybrid working model based at Fairfield General Hospital, staff enjoy a supportive and inclusive work culture, generous leave allowances, and opportunities for professional growth through continuous learning and volunteer initiatives. Join us to be part of a compassionate team dedicated to enhancing the lives of older people and promoting independence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager - Age UK in Bury
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Bury Care Academy.
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Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Bury Care Academy.
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We think you need these skills to ace Assistant Service Manager - Age UK in Bury
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Bury Care Academy. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like Assistant Service Manager - Age UK, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
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How to prepare for a job interview at Bury Care Academy
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Bury Care Academy. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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