At a Glance
- Tasks: Provide top-notch guest service and maintain a safe environment during night shifts.
- Company: Join the dynamic team at Saïd Business School's Global Leadership Centre.
- Benefits: Enjoy 38 days holiday, pension scheme, discounted travel, and more perks.
- Other info: Flexible night shifts with great career growth opportunities await you!
- Why this job: Be the face of hospitality and make a difference in guests' experiences.
- Qualifications: Experience in high-end customer service and a positive, adaptable attitude.
The predicted salary is between 28437 - 32108 £ per year.
Working Hours: 36.5 hours per week on a 5/7 rotational shift pattern. Shift time: 21:30 to 07:30, including weekends and bank holidays. The role is part-time with an alternating work pattern averaging 35 hours per week.
Location: Global Leadership Centre, Park End Street, Oxford.
About The Role: Saïd Business School is seeking professional and customer-focused Night Guest Services Officers for the newly established team at the Global Leadership Centre. This overnight position is responsible for maintaining a safe, secure, and welcoming environment while delivering a high standard of guest service. As the primary point of contact outside core operating hours, you will support resident guests, visitors and staff, ensuring continuity of service throughout the night. You will play a vital role in upholding the School’s reputation and ensuring the building is fully prepared for the day ahead.
Key Responsibilities:
- Respond promptly to guest enquiries via email, phone, and in person.
- Monitor building access, issue and log keys and access cards.
- Carry out basic first-fix maintenance tasks where appropriate (e.g., temperature control, AV resets).
- Support deliveries and operational needs during early/late hours.
- Respond calmly to incidents including fire alarms and first aid situations.
Qualifications: Professional, reliable team members with experience in high-end, front-facing roles supporting executive or VIP clients. Must be comfortable taking responsibility, work confidently independently and as part of a 24/7 close-knit team, and be flexible, adaptable, and positive about working in a newly established team.
Requirements: Right to Work within the UK is required.
Benefits: Generous holiday allowance of 38 days pro rata, including bank holidays. Membership of the Oxford staff pension scheme. Discounted bus travel. Subsidised on-site catering. Cycle loan scheme. Plus many other University benefits.
Salary: £28,437 to £32,108 per annum pro rata, including the Oxford University Weighting of £1,730 per annum pro rata and shift allowance. Grade 4.
Night Guest Services Officer (Four Posts) in Oxford employer: Burwell Help Group
Saïd Business School offers a dynamic and supportive work environment for Night Guest Services Officers at the Global Leadership Centre in Oxford. With a generous holiday allowance, membership in the Oxford staff pension scheme, and various employee benefits, the school prioritises the well-being and professional growth of its staff. Join a close-knit team dedicated to providing exceptional service while enjoying the unique opportunity to work in a prestigious academic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Officer (Four Posts) in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Saïd Business School or similar venues. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services. Think about scenarios where you had to handle difficult guests or emergencies, and be ready to share your experiences confidently.
✨Tip Number 3
Show off your flexibility! Since this role involves rotational shifts, highlight your adaptability and willingness to work nights, weekends, and bank holidays. It’s all about demonstrating that you’re the perfect fit for their unique schedule.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Global Leadership Centre.
We think you need these skills to ace Night Guest Services Officer (Four Posts) in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in high-end, front-facing roles. We want to see how your skills align with the responsibilities of a Night Guest Services Officer.
Showcase Your Customer Service Skills:Since this role is all about delivering top-notch guest service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your successes!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Burwell Help Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Guest Services Officer. Familiarise yourself with the key tasks like responding to guest enquiries and handling incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality guest service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a difficult situation calmly. This will highlight your suitability for a front-facing role.
✨Prepare for Shift Work Questions
Given the rotational night shifts, be prepared to discuss your flexibility and adaptability. You might be asked how you handle working unconventional hours or how you maintain your energy during night shifts. Having a strategy for managing your time and well-being will impress the interviewers.
✨Demonstrate Team Spirit
This position requires working as part of a close-knit team. Be ready to talk about your experience in teamwork and how you contribute to a positive work environment. Share examples of how you've collaborated with others to achieve a common goal, especially in high-pressure situations.
