Human Resources Administrator in Exeter

Shift Pattern

Monday to Friday, 40 hours per week with standard hours of either 8:00am–4:00pm or 9:00am–5:00pm. Flexibility is expected to meet operational shift patterns where required.

Closing date

Main Purpose of Position

At Europe Snacks Ltd, we aim to be a great place to work, we do this by ensuring our values of Entrepreneurship, Excellence and Care are at the heart of everything we do.

The purpose of this role is to provide a professional, friendly and efficient administration and HR support service to colleagues, visitors and customers.

Reporting to the HR Business Partner, the postholder will play a key role in the day-to-day operation of the site, taking ownership of reception, payroll preparation, HR administration and office support activities.

The role requires the ability to manage a varied workload in a fast-paced, reactive environment, ensuring a high standard of customer service, accuracy and compliance while supporting the effective delivery of HR processes throughout the employee lifecycle.

Main Duties and Responsibilities

Reception area

• Manage the reception area, providing an efficient, friendly and professional service when welcoming visitors, colleagues and customers, while maintaining a clean and organised workspace.
• Register and sign in visitors, issue badges, ensure security authorisation is in place, inform employees of arrival and direct them appropriately.
• Manage company correspondence, including phone calls, emails, letters and packages, ensuring items are sorted, distributed and stored appropriately.
• Coordinate and organise visits, meeting rooms and lunch arrangements.
• Arrange incoming and outgoing post as required.

Office area

• Manage inventory of office supplies including but not limited to stationery and refreshments.
• Support the maintenance of vending machines, liaising with suppliers where necessary.
• General admin duties including scanning and filing, if required.

HR support

• Update all notice boards and internal communications.
• Manage payroll preparation with the support of the HRBP and respond to payroll queries.
• Raise purchase orders as required.
• Conduct new starter inductions and support all stages of the employee lifecycle, including onboarding, probation reviews, exit interviews and offboarding.
• Manage HR compliance activities, including right-to-work checks, annual driver checks, statutory data returns and compliance surveys.
• Support the coordination and delivery of compliance and HR training, where required.
• Maintain accurate and audit-ready HRIS records, HR trackers and employee reports, troubleshooting system issues and producing ad hoc reports as required.
• Prepare, issue, file, scan and maintain HR documentation and employee records.
• Support the HRBP with Occupational Health coordination and site wellbeing and employee engagement initiatives.
• Issue Specsavers vouchers as required.
• Provide support for monthly Health & Safety meetings in the absence of the HRBP.
• Provide general HR administrative support to the HRBP, responding to and escalating employee and manager queries where appropriate.
• Support benefit calculations.
• Support the HRBP with streamlining processes and promoting efficient ways of working, including the continued digitalisation of HR processes.
• Support the HRBP with employee relations cases, including preparing documentation, taking notes during meetings and managing appropriate employee relations cases under guidance.
• Undertake any other reasonable duties commensurate with the level of the role, as requested by the HRBP.
• Flexibility to adjust working hours where required to support operational and HR business needs.
• Personal Qualities
• Demonstrates our company values of Entrepreneurship, Excellence and Care in all interactions with colleagues, customers and visitors.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced, ever-changing environment.
• A quick learner who is adaptable, proactive and able to respond effectively to changing priorities.
• Excellent attention to detail with a high level of accuracy and confidentiality.
• Strong interpersonal and communication skills, building positive relationships with colleagues, managers and external stakeholders.
• Ability to remain calm under pressure and exercise sound judgement in challenging situations.
• Positive, professional and customer-focused approach with the ability to work independently and collaboratively.
• Able to work collaboratively and flexible to change with all parts of the business.
• Resilient and able to manage frequent interruptions while maintaining accuracy and high service standards.

Qualifications and Skills

• Minimum of 2 years' experience in a reception, administration, HR administration or customer service role.
• Excellent planning, organisational and time management skills, with the ability to prioritise a varied workload.
• Ability to multitask and meet deadlines in a fast-paced, reactive environment while maintaining accuracy.
• Excellent verbal and written communication skills.
• Strong IT skills, including proficiency in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Desirable

• CIPD Level 3 qualification.
• Experience using an HRIS and preparing payroll.

WHAT WE OFFER

• 23 days annual leave plus bank holidays.
• BUPA Subsidised Health Care Plan.
• Pension.
• AXA Life Insurance.
• Digital online reward platform including discounts and multiple salary sacrifice options.
• Recognition & Wellbeing Programs.
• Long Service Annual Leave.