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For Companies At a Glance
- Tasks: Support our Field Service Team with admin tasks and customer communication.
- Company: Join Burtons Medical Equipment, a family-run leader in veterinary equipment.
- Benefits: Competitive salary, 33 holiday days, pension scheme, and training opportunities.
- Why this job: Be part of a friendly team making a real difference in veterinary care.
- Qualifications: Experience in administration, strong communication, and excellent time management skills.
- Other info: Enjoy a vibrant work culture with staff events and career growth potential.
The predicted salary is between 29000 - 38000 ÂŁ per year.
Due to continual growth, we have an exciting opportunity for a Service Operations Coordinator to join our Service Division Team.
About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and aftercare support provider for a comprehensive range of veterinary capital equipment; “from anaesthesia to X-Ray, Burtons is the Home of Veterinary Equipment”. We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment. We place the utmost importance on offering extensive opportunity for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing investment in our Teams.
The Role
A varied and engaging opportunity for an experienced Administrator to utilise their planning, organisational and data entry skills in our Service Operations Administrative Team. The role is based at our Headquarters in Marden, Kent, but provides support to our Field Service Engineer Teams and Customers across the UK, Republic of Ireland, and Channel Islands. In this role, you will be responsible for administrative tasks relating to the day-to-day operations of the Field Service Team, including:
- Managing incoming phone and email correspondence from our Customers and Field Service Engineers
- Creating new Reactive Callouts on our internal system
- Processing Field Service Engineer completed work reports through to invoice
- Creating quotes and sales orders for replacement components
- Undertaking weekly stock replenishment for the Field Service Engineers
- Maintaining and updating Customer’s Online FM Portals
Successful Candidate
We are looking for an Administrator with extensive experience in a busy Office environment. The Candidate should be methodical, enthusiastic, and flexible, with the ability to plan and execute effective time management of their tasks. Experience in the Service provision sector would be advantageous.
The Role requires:
- Experience in an administration role and environment
- Excellent verbal and written communication & interpersonal skills
- Strong planning and organisational attributes
- Ability to multi-task in a challenging environment
- Efficient, accurate data entry skills and record maintenance
- Excellent time management
- The drive for continuous personal growth and development
The Package
Salary of ÂŁ33,733 per annum dependent on experience. Full time contract, 40 hours per week, Monday to Friday. 33 holiday days per year (inc Bank Holidays). Contributory Pension Scheme. Opportunities to train and progress. Countryside-based Head Office, within short distance of mainline train station. On site car parking. Staff events, such as the Big Summer Party and Awards Scheme.
Location
Burtons Medical Equipment Ltd, River Farm Business Park, Chart Hill Road, Staplehurst, Kent. TN12 0RW
Service Operations Coordinator employer: Burtons Medical Equipment LTD
Contact Detail:
Burtons Medical Equipment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the Service Operations Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Service Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Coordinator role. Highlight your relevant experience in administration and any specific skills that match what we're looking for, like planning and organisational abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team at Burtons Medical Equipment and how your background makes you a perfect fit for the role.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Burtons Medical Equipment LTD
✨Know Your Stuff
Before the interview, make sure you understand Burtons Medical Equipment's products and services. Familiarise yourself with their range of veterinary equipment and how the Service Operations Coordinator role fits into the bigger picture. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your administrative experience and how it relates to the role. Be ready to discuss specific examples of your planning, organisational, and data entry skills. Think about times when you successfully managed multiple tasks or improved processes in a busy office environment – these stories will resonate well with the interviewers.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. Don’t hesitate to ask for clarification if you don’t understand something – it shows you're engaged and keen to provide the right answers.
✨Demonstrate Your Flexibility
The job requires someone who can adapt to changing situations. Prepare to discuss how you've handled unexpected challenges in previous roles. Share examples that showcase your ability to remain calm under pressure and your willingness to learn and grow within a team – this aligns perfectly with Burtons' ethos of continuous personal development.