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- Tasks: Support sales activities, handle customer enquiries, and manage orders in a fast-paced environment.
- Company: Join Burtons Medical Equipment, a leader in veterinary and medical equipment.
- Benefits: Enjoy a competitive salary, pension scheme, and 33 holiday days per year.
- Why this job: Transition from veterinary to commercial while making a real impact in the industry.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Great opportunities for training and career progression in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Location: Staplehurst, Kent
Salary: £30,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday, 40 hours per week, between 8.30am and 5.00pm
Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry? If you thrive in a fast‑paced sales environment and enjoy building relationships with customers, we are looking for a Sales Administrator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales.
Company Overview: Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry. Please note that candidates must live within a 10 - 20 mile radius from Staplehurst to be considered for this role.
About the role: You will play a vital role in supporting the sales department ensuring the smooth operation of all customer‑facing sales activities. Responsibilities include handling inbound sales enquiries via phone, email and other channels, preparing quotations/sales orders and providing accurate advice on our full range of veterinary equipment and consumables. Working closely with our external sales consultants, you will assist with customer queries, monitor order progress and ensure timely communication regarding delivery expectations. This position requires a proactive, detail‑oriented individual with excellent communication skills and a strong commitment to customer service.
- Act as primary point of contact for customers contacting Burtons Sales Department regarding orders, quotations and general product enquiries
- Enter orders accurately after verifying customer requirements
- Process orders, ensuring accurate order details, products, pricing and advising on stock availability
- Assist in managing back orders and ensuring customers are informed of lead times/substitutions
- Compile accurate quotations based upon customers' requirements, while updating and maintaining progress status within the CRM system, ensuring timely order conversion
- Support external sales consultants with customer information, pricing, order conversions and delivery updates
- Resolve customer issues/complaints promptly and professionally
- Co‑ordinate sales enquiries and sales leads following company procedures
- Liaise with Service Department/Repair Centre when required to resolve customer queries
- Liaise with Accounts regarding invoicing, credit limits and payments when required
- Coordinate with Purchasing and Warehouse teams ensuring accurate/timely order fulfilment
- Arrange collections and process equipment returns/credits
Product and Equipment Advice:
- Advise customers on available/suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements
- Confidently provide advice of Burtons equipment to a range of veterinary professionals, from laypersons to highly trained specialists in their field
- Understand veterinary practices and the industry to provide an excellent/informed customer experience
- Ensure up‑to‑date product understanding of Burtons portfolio, staying on the forefront of product advancement
Logistics & Delivery Coordination:
- Liaise with customers and external sales consultants regarding order status
- Liaise with logistics providers/internal dispatch teams to coordinate delivery schedules
- Track orders and proactively communicate delivery status/potential delays to customers
- Ensure all shipping/export documentation is correctly prepared
General Administration & Team Support:
- Support Head of Sales and external sales consultants with administrative and organisational tasks/projects.
- Manage/organise sales correspondence, files, and internal communications.
- Contribute to the continuous improvement of internal sales processes and customer service practices.
- Adhere to company Health & Safety, Quality and GDPR compliance requirements.
Qualifications & Skills:
- Strong verbal and written communication skills
- Strong administrative skills
- Excellent organisational skills and attention to detail
- Customer‑focused with a professional/helpful telephone manner
- Ability to work effectively under pressure and manage multiple priorities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems
- Team player with proactive and positive attitude
- Previous sales experience (desirable)
- Veterinary professional or Veterinary industry experience advantageous
Benefits:
- Competitive annual salary; £30,000 per annum
- Full time permanent contract, 40 hours per week, Monday to Friday
- Contributory Pension scheme
- Excellent opportunities to train and progress
- Countryside‑based head office
- On‑site car parking
- 33 holiday days per year (inc. bank holidays)
Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Sales Coordinator, Sales Support, Internal Sales Support, may also be considered for this role.
Sales Administrator employer: Burtons Medical Equipment LTD
Contact Detail:
Burtons Medical Equipment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company inside out! Research Burtons Medical Equipment and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your veterinary background makes you a perfect fit for the Sales Administrator role. Highlight your customer service skills and how they translate into sales success.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in sales or the veterinary industry. We want to see how your skills align with the Sales Administrator role, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position and our company.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong verbal and written communication skills. We’re looking for someone who can engage effectively with customers, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that APPLY button!
How to prepare for a job interview at Burtons Medical Equipment LTD
✨Know Your Products Inside Out
As a Sales Administrator, you'll need to be well-versed in the veterinary equipment you'll be selling. Make sure you research Burtons Veterinary Equipment's product range thoroughly. Familiarise yourself with key features, benefits, and common customer queries so you can confidently answer questions during the interview.
✨Showcase Your Customer Service Skills
This role is all about building relationships with customers. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your proactive approach and how you ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, especially when managing orders and customer enquiries. Be ready to discuss how you prioritise tasks and manage multiple responsibilities effectively. You might even want to share a specific instance where your organisational skills made a significant impact.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
