At a Glance
- Tasks: Coordinate repair activities and support customers for a seamless service experience.
- Company: Join Burtons Medical Equipment, a dynamic countryside-based company.
- Benefits: Enjoy a competitive salary, 33 holiday days, and a contributory pension scheme.
- Other info: Opportunities for training, progression, and fun staff events await you!
- Why this job: Be the key player in a lively environment where your organisational skills shine.
- Qualifications: Experience in administration or coordination with strong communication skills.
The predicted salary is between 33733 - 33733 £ per year.
As a Service & Repair Centre Coordinator, you’ll be integral to our day-to-day operations. You’ll keep repair activities running efficiently, support customers, and make sure equipment flows through the repair process efficiently and accurately.
You’ll work closely with our Technicians and wider Internal Teams, helping to create a service experience that is organised, responsive, and authentically customer-focused. If you enjoy variety, problem-solving, and being the person who keeps everything on course, this role offers a lively and rewarding environment.
Customer Interaction- Be the first point of contact for customer enquiries, offering clear updates and friendly, professional support throughout the repair journey.
- Update customer FM portals where needed and ensure communication is timely, accurate, and easy to understand.
- Build positive relationships by proactively engaging with customers about their service, and or, repair ensuring they always stay informed and well supported.
- Coordinate the daily flow of repair work, helping to allocate tasks, track progress, and keep priorities aligned with deadlines.
- Work closely with the Team Lead and Technicians to ensure the right jobs are prioritised and completed in the appropriate order.
- Provide essential administrative support, including managing call logs, arranging collections, raising purchase orders, generating invoices, processing credits, and handling loan or hire equipment.
- Assist with scheduling service and repair activities in line with SLAs, making sure customer expectations are consistently met, or exceeded.
- Manage the daily intake of customer equipment, ensuring every item is handled with care and logged accurately.
- Unpack deliveries, complete detailed inventory checks, and record service or repair calls in the ERP system.
- Keep the storage area organised and secure, ensuring equipment is easy to locate and ready for the next stage.
- Work with the Team Lead to schedule repair activities based on urgency, parts availability, and service requirements.
- Administrative or coordination experience in a similar operational environment.
- Confidence using service management systems and Microsoft Office, with familiarity in quotes and invoicing.
- Strong communication skills, able to work well with customers and colleagues alike.
- Excellent organisation and planning abilities, with an ability for keeping multiple tasks moving.
- Comfortable working in a fast-paced setting, balancing priorities without losing accuracy.
- High attention to detail, especially when entering or managing data.
- Effective time management, ensuring deadlines are met and work stays on track.
- A growth mindset, with enthusiasm for learning and developing new skills.
- Salary of £33,733 per annum dependant of experience
- Full time contract, 40 hours per week, Monday to Friday
- 33 holiday days per year (inc Bank Holidays)
- Contributory Pension Scheme
- Opportunities to train and progress
- Countryside-based Head Office, within short distance of mainline train station
- On site car parking
- Staff events, such as the Big Summer Ball and Awards Scheme
Burtons Medical Equipment Limited, River Farm Business Park, Chart Hill Road, Staplehurst, Kent. TN12 0RW
Service & Repair Centre Coordinator in Kent employer: Burtons Medical Equipment LTD
Burtons Medical Equipment Limited is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. Located in the picturesque countryside of Staplehurst, our team enjoys a collaborative environment where every member plays a crucial role in delivering outstanding customer service. With competitive benefits including a generous holiday allowance, a contributory pension scheme, and opportunities for training and progression, we ensure that our employees feel valued and motivated in their roles.
Contact Details:
Burtons Medical Equipment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Repair Centre Coordinator in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Burtons Medical Equipment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Burtons Medical Equipment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Repair Centre Coordinator in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Burtons Medical Equipment LTD:Your cover letter is your chance to shine! Tell us why you want to work at Burtons Medical Equipment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Burtons Medical Equipment LTD!
How to prepare for a job interview at Burtons Medical Equipment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
