At a Glance
- Tasks: Support our Field Service Team with admin tasks and customer communication.
- Company: Join Burtons Medical Equipment, a family-run leader in veterinary equipment.
- Benefits: Enjoy a competitive salary, 33 holiday days, and a contributory pension scheme.
- Other info: Work in a beautiful countryside office with great career development opportunities.
- Why this job: Be part of a friendly team that values innovation and personal growth.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 29000 - 38000 £ per year.
Due to continual growth, we have an exciting opportunity for a Service Operations Coordinator to join our Service Division Team.
About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and aftercare support provider for a comprehensive range of veterinary capital equipment; “from anaesthesia to X-Ray, Burtons is the Home of Veterinary Equipment”. We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment. We place the utmost importance on offering extensive opportunity for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing investment in our Teams.
The Role
A varied and engaging opportunity for an experienced Administrator to utilise their planning, organisational and data entry skills in our Service Operations Administrative Team. The role is based at our Headquarters in Marden, Kent, but provides support to our Field Service Engineer Teams and Customers across the UK, Republic of Ireland, and Channel Islands. In this role, you will be responsible for administrative tasks relating to the day-to-day operations of the Field Service Team, including:
- managing incoming phone and email correspondence from our Customers and Field Service Engineers,
- creating new Reactive Callouts on our internal system,
- processing Field Service Engineer completed work reports through to invoice,
- creating quotes and sales orders for replacement components,
- undertaking weekly stock replenishment for the Field Service Engineers,
- maintaining and updating Customer’s Online FM Portals.
Successful Candidate
We are looking for an Administrator with extensive experience in a busy Office environment. The Candidate should be methodical, enthusiastic, and flexible, with the ability to plan and execute effective time management of their tasks. Experience in the Service provision sector would be advantageous.
The Role requires:
- Experience in an administration role and environment
- Excellent verbal and written communication & interpersonal skills
- Strong planning and organisational attributes
- Ability to multi-task in a challenging environment
- Efficient, accurate data entry skills and record maintenance
- Excellent time management
- The drive for continuous personal growth and development
The Package
- Salary of £33,733 per annum dependent on experience
- Full time contract, 40 hours per week, Monday to Friday
- 33 holiday days per year (inc Bank Holidays)
- Contributory Pension Scheme
- Opportunities to train and progress
- Countryside-based Head Office, within short distance of mainline train station
- On site car parking
- Staff events, such as the Big Summer Party and Awards Scheme
Location: Burtons Medical Equipment Ltd, River Farm Business Park, Chart Hill Road, Staplehurst, Kent. TN12 0RW
Service Operations Coordinator in Kent employer: Burtons Medical Equipment LTD
Burtons Medical Equipment is an exceptional employer, offering a supportive and friendly work environment in the picturesque Kentish countryside. With a strong commitment to employee development, we provide extensive training opportunities and a culture that values innovation and service excellence. Our team enjoys competitive salaries, generous holiday allowances, and engaging staff events, making it a rewarding place to build a career in the veterinary equipment industry.
Contact Details:
Burtons Medical Equipment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Service Operations Coordinator role. Confidence is key, so the more you practice, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Operations Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Coordinator role. Highlight your relevant experience in administration and any specific skills that match the job description, like planning and organisational abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your background aligns with Burtons Medical Equipment's values of innovation, quality, and service excellence.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Burtons Medical Equipment LTD
✨Know Your Stuff
Before the interview, make sure you understand Burtons Medical Equipment's products and services. Familiarise yourself with their range of veterinary equipment and how the Service Operations Coordinator role fits into the bigger picture. This will show your genuine interest in the company and help you answer questions more confidently.
✨Show Off Your Organisational Skills
Since the role requires strong planning and organisational attributes, be ready to share specific examples from your past experiences. Think of times when you successfully managed multiple tasks or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Excellent verbal and written communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about the team dynamics or ongoing training opportunities, which can demonstrate your enthusiasm for the role.
✨Emphasise Your Flexibility
The job description mentions the need for flexibility in a challenging environment. Be prepared to discuss how you've adapted to changes in previous roles. Highlight any experience you have in service provision or fast-paced office settings, as this will resonate well with what they’re looking for.
