At a Glance
- Tasks: Diagnose and repair cutting-edge digital X-ray systems while providing top-notch customer support.
- Company: Join Burtons Medical Equipment, a leader in medical equipment for animal and human healthcare.
- Benefits: Starting salary of £37,278, company vehicle, pension plan, and 33 days annual leave.
- Other info: Enjoy extensive training and career growth opportunities in a dynamic team environment.
- Why this job: Make a real impact in healthcare by ensuring high-quality service and support for innovative technology.
- Qualifications: Proficiency in computer hardware, troubleshooting skills, and strong communication abilities required.
The predicted salary is between 37278 - 37278 £ per year.
Position Overview: Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a homebased role covering the South of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support. You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.
Your Role as a Digital Radiography Field Service Engineer will include:
- Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
- Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
- Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
- Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
- Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
- Complete service reports and administrative tasks with accuracy and in a timely manner.
- Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
- Maintain up-to-date product knowledge and adhere to company guidelines and procedures.
The Successful Digital Radiography Field Service Engineer will have:
- Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
- Experience troubleshooting within a Windows environment.
- Basic understanding of networking principles, including routing, switching, and TCP/IP.
- Strong communication skills across all mediums.
- Excellent time management, organisational abilities, and attention to detail.
- Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
- Ability to perform precise repairs with a high degree of manual dexterity.
- Ability to manage tasks independently.
- Valid full UK driving licence.
Field Service Engineer in Southampton employer: Burtons Medical Equipment Limited
Burtons Medical Equipment is an exceptional employer, offering a competitive starting salary of £37,278 per annum along with a comprehensive benefits package that includes a company vehicle, a generous pension plan, and 33 days of annual leave. Our supportive work culture fosters professional growth through extensive training in cutting-edge technology, ensuring that our Field Service Engineers are equipped to deliver outstanding service while building strong relationships with clients across the Southern UK.
Contact Details:
Burtons Medical Equipment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. Be ready to discuss your experience with digital X-ray systems and how you can contribute to our team at Burtons Medical Equipment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application easier!
We think you need these skills to ace Field Service Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with digital X-ray systems, troubleshooting skills, and any relevant technical expertise. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Don’t forget to mention your customer service experience, as building strong relationships is key for us.
Show Off Your Technical Skills:In your application, be sure to showcase your proficiency in computer hardware and software, especially within a Windows environment. Mention any hands-on experience you have with networking principles, as this will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Burtons Medical Equipment!
How to prepare for a job interview at Burtons Medical Equipment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital X-ray systems, computer hardware, and networking principles. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've built strong relationships with clients in previous positions. Highlight your communication skills and how you’ve ensured customer satisfaction in challenging situations.
✨Be Ready for Practical Questions
Expect technical questions that may require you to think on your feet. Practice explaining your thought process when diagnosing issues or performing repairs. This will demonstrate your hands-on experience and analytical thinking.
✨Time Management is Key
Prepare to discuss how you manage your workload and prioritise tasks effectively. Share specific examples of how you've scheduled jobs or handled multiple responsibilities to ensure timely service delivery.
