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For Companies At a Glance
- Tasks: Install, service, and repair veterinary equipment while building strong customer relationships.
- Company: Join Burtons Medical Equipment, a leader in veterinary supplies with 40 years of experience.
- Benefits: Starting salary of £38,397, company vehicle, bonus scheme, and 33 days annual leave.
- Why this job: Make a difference in animal healthcare while enjoying a dynamic field-based role.
- Qualifications: Experience in field service, strong communication skills, and a knack for problem-solving.
- Other info: Comprehensive training provided and opportunities for career growth in a supportive team.
The predicted salary is between 38000 - 48000 £ per year.
About Us
Burtons Medical Equipment is a leading supplier of veterinary equipment within the animal healthcare sector. With over 40 years of industry experience, we manufacture, supply, and support a broad range of products across the UK, Ireland, and international markets. Our team of more than 200 employees is dedicated to delivering outstanding after-sales support. This includes Regional Field Service Operations Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all working together to provide exceptional service to our customers.
Salary & Benefits
- Starting salary of £38,397, plus a competitive monthly bonus scheme
- Company vehicle provided
- Comprehensive company pension
- 33 days annual leave
- Full equipment training provided
Role Overview
Due to continued expansion, Burtons Medical Equipment is looking to recruit a Field Service Engineer to join our growing team. In this role, you will be responsible for the installation, servicing, repair, and commissioning of our wide range of equipment at customer locations within your designated region. As this is a field-based position, applicants must be located within the service area. The successful candidate will deliver excellent customer service, building strong relationships with clients while ensuring equipment is maintained and operating to the highest standards.
Key Responsibilities
- Servicing, repairing, and commissioning veterinary-specific equipment
- Working in line with company policies, procedures, and departmental guidelines
- Following equipment method statements and service bulletins
- Ensuring compliance with health and safety regulations
- Completing the required number of daily service calls as directed by the Field Service Management Team
- Building and maintaining strong customer relationships while delivering excellent service
- Collaborating with the customer support team to ensure efficient scheduling and delivery of service visits
- Accurately completing service reports and documentation
- Maintaining tools, testing equipment, and vehicle stock levels
Candidate Requirements
- Previous experience in a field service engineer role
- Strong customer service and communication skills
- Solid understanding of electrical and mechanical principles
- A methodical and detail-focused approach to work
- Proven ability to diagnose and repair complex equipment
- Effective time management and prioritisation skills
- Strong problem-solving abilities
- Good computer literacy
- A positive, proactive attitude
- The ability to work independently while collaborating with the Field Service Management Team when required
Field Service Engineer in Harlow employer: Burtons Medical Equipment Limited
Contact Detail:
Burtons Medical Equipment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Harlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and engineering sectors. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with specific equipment or technologies, make sure to highlight that in conversations. Bring along examples of your work or even testimonials from previous clients to showcase your expertise when you get the chance.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, like Burtons Medical Equipment. Express your enthusiasm for their work and ask if they have any upcoming opportunities. It shows initiative and can set you apart!
✨Tip Number 4
Keep learning! Stay updated on the latest trends and technologies in the veterinary equipment field. Consider taking short courses or certifications that can boost your profile. This not only makes you more attractive to employers but also shows your commitment to professional growth.
We think you need these skills to ace Field Service Engineer in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in servicing and repairing equipment, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Burtons Medical Equipment. Mention your passion for animal healthcare and how your skills align with the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Burtons Medical Equipment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of veterinary equipment and the specific products Burtons Medical Equipment offers. Familiarise yourself with common issues and repairs related to their equipment, as this will show your genuine interest and expertise during the interview.
✨Show Off Your Customer Service Skills
Since this role heavily relies on building strong relationships with clients, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Be ready to discuss how you've approached complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.