At a Glance
- Tasks: Diagnose and repair cutting-edge digital X-ray systems while providing top-notch customer support.
- Company: Join Burtons Medical Equipment, a leader in medical equipment for animal and human healthcare.
- Benefits: Enjoy a starting salary of £37,278, company vehicle, pension plan, and 33 days annual leave.
- Other info: Home-based role with travel across the UK and excellent career growth opportunities.
- Why this job: Be part of a growing team and make a real difference in healthcare technology.
- Qualifications: Proficiency in computer hardware, troubleshooting skills, and strong communication abilities required.
The predicted salary is between 37278 - 37278 £ per year.
Position Overview: Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a homebased role covering the South of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support. You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.
Your Role as a Digital Radiography Field Service Engineer will include:
- Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
- Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
- Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
- Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
- Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
- Complete service reports and administrative tasks with accuracy and in a timely manner.
- Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
- Maintain up-to-date product knowledge and adhere to company guidelines and procedures.
The Successful Digital Radiography Field Service Engineer will have:
- Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
- Experience troubleshooting within a Windows environment.
- Basic understanding of networking principles, including routing, switching, and TCP/IP.
- Strong communication skills across all mediums.
- Excellent time management, organisational abilities, and attention to detail.
- Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
- Ability to perform precise repairs with a high degree of manual dexterity.
- Ability to manage tasks independently.
- Valid full UK driving licence.
Field Service Engineer in Hampshire employer: Burtons Medical Equipment Limited
Burtons Medical Equipment is an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. With a competitive starting salary, comprehensive benefits including a company vehicle and pension plan, and extensive training opportunities, our Field Service Engineers are empowered to excel in their roles while enjoying a healthy work-life balance across the beautiful Southern UK. Join us to be part of a dedicated team that values innovation and customer service in the medical equipment sector.
Contact Details:
Burtons Medical Equipment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their digital X-ray systems and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves diagnosing and repairing equipment, consider setting up mock scenarios or using practice problems to sharpen your abilities. This will help you feel more confident during technical interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with digital X-ray systems, troubleshooting skills, and any relevant technical expertise. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Be sure to mention your customer service skills and any specific experiences that relate to the job.
Show Off Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially in computer hardware and networking. We love candidates who can demonstrate their problem-solving abilities and hands-on experience with equipment similar to ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Burtons Medical Equipment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital X-ray systems, computer hardware, and networking principles. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've built strong relationships with clients in previous positions. Highlight your communication skills and how you’ve ensured customer satisfaction in challenging situations.
✨Plan Your Journey
As this is a home-based role covering the South of the UK, make sure you know the areas you’ll be travelling to. Familiarise yourself with the logistics of getting to client sites and be prepared to discuss how you manage your time effectively while on the road.
✨Be Ready for Practical Questions
Expect technical questions that may require you to demonstrate your fault-finding skills or explain your approach to diagnosing issues. Practise articulating your thought process clearly, as this will help interviewers understand your technical capabilities.
