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- Tasks: Install, service, and repair veterinary equipment while building strong customer relationships.
- Company: Join Burtons Medical Equipment, a leader in veterinary supplies with over 40 years of experience.
- Benefits: Starting salary of £38,397, company vehicle, pension, and 33 days annual leave.
- Why this job: Make a real difference in animal healthcare while enjoying a dynamic field-based role.
- Qualifications: Experience as a field service engineer with strong customer service skills required.
- Other info: Comprehensive training provided and opportunities for career growth in a supportive team.
The predicted salary is between 38000 - 48000 £ per year.
Burtons Medical Equipment is a leading supplier of veterinary equipment within the animal healthcare sector. With over 40 years of industry experience, we manufacture, supply, and support a broad range of products across the UK, Ireland, and international markets.
Our team of more than 200 employees is dedicated to delivering outstanding after-sales support. This includes Regional Field Service Operations Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all working together to provide exceptional service to our customers.
Salary & Benefits
- Starting salary of £38,397, plus a competitive monthly bonus scheme
- Company vehicle provided
- Comprehensive company pension
- 33 days annual leave
- Full equipment training provided
Role Overview
Due to continued expansion, Burtons Medical Equipment is looking to recruit a Field Service Engineer to join our growing team. In this role, you will be responsible for the installation, servicing, repair, and commissioning of our wide range of equipment at customer locations within your designated region. As this is a field-based position, applicants must be located within the service area. The successful candidate will deliver excellent customer service, building strong relationships with clients while ensuring equipment is maintained and operating to the highest standards.
Key Responsibilities
- Servicing, repairing, and commissioning veterinary-specific equipment
- Working in line with company policies, procedures, and departmental guidelines
- Following equipment method statements and service bulletins
- Ensuring compliance with health and safety regulations
- Completing the required number of daily service calls as directed by the Field Service Management Team
- Building and maintaining strong customer relationships while delivering excellent service
- Collaborating with the customer support team to ensure efficient scheduling and delivery of service visits
- Accurately completing service reports and documentation
- Maintaining tools, testing equipment, and vehicle stock levels
Candidate Requirements
- Previous experience in a field service engineer role
- Strong customer service and communication skills
- Solid understanding of electrical and mechanical principles
- A methodical and detail-focused approach to work
- Proven ability to diagnose and repair complex equipment
- Effective time management and prioritisation skills
- Strong problem-solving abilities
- Good computer literacy
- A positive, proactive attitude
- The ability to work independently while collaborating with the Field Service Management Team when required
Field Service Engineer in Chelmsford employer: Burtons Medical Equipment Limited
Contact Detail:
Burtons Medical Equipment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and engineering sectors. Attend industry events or local meetups to meet potential employers face-to-face. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a LinkedIn showcase. This gives you a chance to demonstrate your expertise in servicing and repairing equipment, making you stand out.
✨Tip Number 3
Prepare for interviews by researching Burtons Medical Equipment thoroughly. Understand their products and services, and think about how your experience aligns with their needs. Tailor your answers to show you’re the perfect fit for the Field Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in servicing and repairing equipment, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Burtons Medical Equipment and how your skills align with the job description. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Burtons Medical Equipment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of veterinary equipment and the specific products Burtons Medical Equipment offers. Familiarise yourself with common issues and repairs related to this equipment, as well as any relevant health and safety regulations.
✨Show Off Your Customer Service Skills
Since this role heavily involves building relationships with clients, be prepared to share examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to solve a problem or improve a customer's experience.
✨Demonstrate Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Be ready to discuss specific instances where you've diagnosed and repaired complex equipment issues. Highlight your methodical approach and how you prioritise tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured for Field Service Engineers at Burtons Medical Equipment.