At a Glance
- Tasks: Diagnose and repair cutting-edge digital X-ray systems while providing top-notch customer support.
- Company: Join Burtons Medical Equipment, a leader in medical equipment for animal and human healthcare.
- Benefits: Starting salary of £37,278, company vehicle, pension plan, and 33 days annual leave.
- Other info: Enjoy extensive training and excellent career growth opportunities in a dynamic environment.
- Why this job: Be part of a growing team and make a real difference in healthcare technology.
- Qualifications: Proficiency in computer hardware, troubleshooting skills, and strong communication abilities.
The predicted salary is between 37278 - 37278 £ per year.
Position Overview: Due to continual growth, we are excited to offer an opportunity for a Digital Radiography Field Service Engineer to join our expanding Service Division Team. This is a homebased role covering the South of the UK, with additional travel across the UK as required. As a key Member of our Team, you will specialise in maintaining, troubleshooting, and repairing our cutting-edge digital X-ray systems, which require expertise in computer software, hardware, and networking, in addition to general X-ray equipment. Your role will be crucial in ensuring our Customers receive the highest level of service and support. You will be expected to maintain a high standard of customer service, building strong, lasting relationships with Clients and ensuring their needs are met.
About Us: Burtons Medical Equipment is a leading provider of medical equipment within the Animal Healthcare and Human Healthcare Dental sectors. With over 40 years of experience, we manufacture, supply, and service a wide variety of products across the UK & Ireland and internationally. Our team of 180 employees is committed to delivering top-tier aftercare services. This includes a team of Regional Field Service Operation Managers, Technical Support Specialists, Field Service Engineers, and In-House Service & Repair Technicians, all dedicated to ensuring our Customers receive the best possible support.
Your Role as a Digital Radiography Field Service Engineer will include:
- Diagnose, repair, and maintain digital X-ray systems, with a focus on software, hardware, and networking.
- Conduct inspections, fault diagnosis, and configuration of specialised X-ray acquisition software.
- Perform installations, commissioning and annual service visits for new and existing X-ray equipment at Customer sites.
- Troubleshoot Customer issues both onsite and remotely, via phone support or remote desktop access.
- Coordinate with OEMs and third-party suppliers to source spare parts, technical manuals, and support.
- Complete service reports and administrative tasks with accuracy and in a timely manner.
- Manage your workload effectively, scheduling and planning jobs to ensure Customer satisfaction.
- Maintain up-to-date product knowledge and adhere to company guidelines and procedures.
The Successful Digital Radiography Field Service Engineer will have:
- Proficiency in computer hardware fault-finding down to component level (e.g., replacing hard drives, DIMMs).
- Experience troubleshooting within a Windows environment.
- Basic understanding of networking principles, including routing, switching, and TCP/IP.
- Strong communication skills across all mediums.
- Excellent time management, organisational abilities, and attention to detail.
- Experience with electronic, electrical, and mechanical repair, including the use of testing equipment (e.g., multimeters, oscilloscopes).
- Ability to perform precise repairs with a high degree of manual dexterity.
- Ability to manage tasks independently.
- Valid full UK driving licence.
Field Service Engineer in Andover employer: Burtons Medical Equipment Limited
Burtons Medical Equipment is an exceptional employer, offering a competitive starting salary of £37,278 along with a comprehensive benefits package that includes a company vehicle, a robust pension plan, and 33 days of annual leave. Our work culture fosters collaboration and innovation, providing extensive training opportunities to ensure your professional growth while you play a vital role in delivering top-tier service to our clients across the Southern UK.
Contact Details:
Burtons Medical Equipment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Andover
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting abilities or share past experiences that highlight your expertise in digital X-ray systems. Practical examples can really make you stand out.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire, like Burtons Medical Equipment. Express your interest and ask about potential opportunities – it shows initiative!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in digital radiography and related technologies. This not only boosts your knowledge but also makes you more appealing to employers looking for cutting-edge skills.
We think you need these skills to ace Field Service Engineer in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with digital X-ray systems, troubleshooting skills, and any relevant technical expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to showcase your communication and customer service abilities. We’re all about building strong relationships with our clients, so let us know how you excel in that area!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Burtons Medical Equipment!
How to prepare for a job interview at Burtons Medical Equipment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of digital X-ray systems, computer hardware, and networking principles. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves building strong relationships with clients, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to meet a customer's needs or resolved a tricky issue.
✨Demonstrate Your Time Management Prowess
The job requires effective workload management, so be prepared to talk about how you prioritise tasks and manage your time. Share specific examples of how you've successfully juggled multiple responsibilities in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, ongoing training opportunities, or how success is measured in this position.
