Senior Manager - MCL Loss Adjuster in London

Are you an experienced Loss Adjuster with a passion for delivering exceptional service on complex and high-value claims? We’re representing a leading UK-based firm seeking a skilled professional to join their specialist team handling High Net Worth (HNW), Major Loss, and other complex property claims, including subsidence and escape of oil. You’ll be responsible for managing a diverse portfolio of HNW and complex losses, ensuring all claims are handled with precision, empathy, and efficiency. This is a key role requiring technical expertise, strong client relationship skills, and the ability to deliver outstanding service in a demanding environment. Manage HNW and major loss claims from instruction through to settlement, ensuring all company and client service standards are met. Maintain and exceed key performance indicators. Produce accurate, high-quality reports and personalised correspondence. Build and maintain strong relationships with clients, brokers, and other stakeholders. Work collaboratively with colleagues to deliver best-in-class outcomes. Participate in a shared on-call rota (1 week in 3) to support out-of-hours client requirements. Proven experience handling HNW, complex property, or major loss claims. Progress towards (or completion of) ACILA, FCILA, or equivalent professional qualification preferred. Strong interpersonal and communication skills. Ability to manage demanding workloads and changing priorities with professionalism. Detail-oriented, dependable, and committed to achieving the highest technical standards. Experience within an FCA-regulated or client-driven environment advantageous. This is a fantastic opportunity to join a highly respected adjusting team with an excellent reputation in the market. You’ll benefit from a collaborative working environment, opportunities for professional development, and exposure to a wide range of technically challenging claims.