Job Description
Microsoft Dynamics 365 CE Support Consultant
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Remote – UK | Full Time | Permanent
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An established and growing Microsoft Solutions Partner is looking for an experienced Microsoft Dynamics 365 Customer Engagement (CE) Support Consultant to join its Customer Services team.
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This is a fully remote opportunity supporting a growing international customer base across Dynamics 365 CE and the Microsoft Power Platform.
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The Role
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You will provide high-quality functional and technical support to customers, taking ownership of support cases from initial enquiry through to resolution.
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You'll work closely with customers, internal consulting and technical teams, as well as third-party software providers, ensuring issues are investigated thoroughly and resolved within agreed SLAs.
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Key Responsibilities
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- Respond to customer support queries via telephone, email and online support systems
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- Investigate Dynamics 365 CE and Power Platform issues
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- Manage support cases from initial enquiry through to resolution
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- Ensure cases are progressed and resolved within agreed SLAs
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- Liaise with internal Professional Services teams and third-party suppliers
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- Keep customers updated throughout the support process
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- Prioritise and manage your own support workload
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- Produce KPI and support reporting for management
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- Help customers maximise the value of their Microsoft technology
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Essential Experience
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We are looking for someone with:
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- Previous Microsoft Dynamics 365 Customer Engagement (CE/CRM) experience
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- Experience with the Microsoft Power Platform, including exposure to:
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- Power Apps
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- Power Automate
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- Power BI
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- Power Pages
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- Copilot Studio
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- Previous experience within a support and/or consultancy environment
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- Strong customer-facing and communication skills
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- Experience delivering training or supporting users
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- Good understanding of the Microsoft 365 ecosystem
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- Strong troubleshooting and investigative skills
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- Experience working to SLAs and managing multiple support cases
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About You
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You'll be a self-motivated Microsoft Dynamics professional who enjoys solving problems and working directly with customers.
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You should be comfortable working independently in a remote environment while collaborating closely with wider consulting, development and customer service teams.
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Strong organisation, attention to detail and the ability to communicate technical issues clearly to customers are essential.
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Package & Benefits
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- Fully remote/home-based role
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- Equipment provided for your home-working setup
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- 25 days annual leave plus bank holidays
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- Employer pension scheme
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- Life assurance
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- Private healthcare
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- 2 paid volunteering days per year
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- Opportunity to work with a growing international Microsoft Dynamics customer base
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Some international travel may occasionally be required for training, events and company meetings.
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Interested? Apply or get in touch for a confidential conversation.
Microsoft Dynamics 365 CE Support Consultant in London employer: Burton Recruitment
Join a forward-thinking company that values innovation and employee growth, offering a competitive salary and generous benefits including annual leave for your birthday and a pension scheme from day one. Our supportive work culture encourages knowledge-sharing and mentorship, ensuring you have the resources to excel in your role as a Senior NAV/BC Developer while working with cutting-edge Microsoft technologies in a remote setting.
