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- Tasks: Provide exceptional customer service by handling calls and assisting clients with insurance policies.
- Company: Join a dedicated team at a leading insurance broker in Manchester.
- Benefits: Full-time hours, competitive pay, and the chance to develop your communication skills.
- Other info: Office-based role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference by helping clients navigate their insurance needs.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are currently seeking a dedicated and customer-focused individual to join our customer service team as a Customer Service Advisor for an insurance broker. In this role, you will be responsible for providing exceptional customer service by handling both inbound and outbound calls from our clients. Your main objective will be to assist clients who need assistance with making changes to their insurance policies that they have not been successful in completing online, taking payments, or processing cancellation requests. Your proactive approach and effective strategies will be essential in retaining policies whenever possible.
Office-based, no hybrid model (Manchester- Full Time). From Monday till Friday every week. One Saturday and Sunday per month will be requested (40 hours per week).
Weekly shifts:
- 2x early – 8:30 am – 16:50
- 2x middle – 10:00 am – 18:20
- 1x late – 12:50 pm – 9:00 pm
- Saturday (once per month) – 9:00 am – 5:00 pm
- Sunday (once per month) – 10:00 am – 5:00 pm
Responsibilities:
- Reporting directly to the Team Manager
- Handle both inbound and outbound calls from clients.
- Assist Clients with changes to their insurance policies, processing payments, or addressing cancellation requests.
- Utilise persuasive communication techniques and negotiation skills to proactively retain policies when clients express an intention to cancel.
- Accurately document and update client interactions, changes, and policy information using our internal systems.
- Building strong relationships with customers to ensure their long-term loyalty and satisfaction.
Requirements:
- Previous experience in customer service, preferably in a call centre or insurance-related role.
- Excellent verbal and written communication skills, with the ability to build rapport and engage with clients effectively.
- Strong negotiation and persuasion skills to encourage policy retention.
- Empathy and the ability to understand and address clients' concerns and needs.
- Good problem-solving skills to assess client situations and offer appropriate solutions.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail and accuracy in documenting client interactions and policy changes.
- Computer literate.
If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply for the customer service Advisor position. Join our team and help us in providing the best solutions and services to our clients. Please submit your resume and a brief cover letter outlining your relevant experience to sandra@burtonrecrtuiment.com.
Customer Service Advisor employer: Burton Recruitment
Contact Detail:
Burton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and persuasive – just like you would with clients.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer service approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres or insurance roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can help us retain our clients. Keep it concise but engaging – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Use clear language and a friendly tone to demonstrate that you can build rapport with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Burton Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common insurance terms and processes, as well as the specific duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend or family member. This will not only boost your confidence but also prepare you for the types of calls you might handle in the job.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples from your past experience where you've successfully resolved customer issues. Highlight your problem-solving skills and how you can apply them to assist clients with their insurance needs. This will demonstrate your capability to handle the challenges of the role.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.