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- Tasks: Lead and enhance contact centre operations while managing a dedicated team.
- Company: Join a top-tier financial services firm known for innovation and excellence.
- Benefits: Enjoy a supportive work culture with opportunities for impactful changes.
- Why this job: Be part of a dynamic environment where your ideas drive success and customer satisfaction.
- Qualifications: Experience in contact centre management and a passion for customer service are essential.
- Other info: This role offers the chance to optimize dialler systems and improve team performance.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for you to join a leading financial services company in Manchester. If you thrive in a dynamic environment and are passionate about enhancing contact centre operations, this role could be perfect for you! Our client is a top-tier financial services firm committed to excellence and innovation within their contact centre operations. They believe in fostering a supportive and dynamic work culture where your expertise and ideas can drive impactful changes. As the Contact Centre Manager, you will play a pivotal role in managing and improving our contact centre operations, focusing on the effective use of dialler systems to maximise efficiency and productivity. You will lead a dedicated team, ensuring top-tier customer service and operational excellence. Key Responsibilities: Oversee the daily operations of the contact centre, ensuring seamless performance and high-quality customer interactions. Optimise dialler system settings and strategies to improve call efficiency and effectiveness. Monitor and analyse performance metrics, providing actionable insights to enhance team performance and achieve targets. Develop and implement training programs for staff to ensure high standards of service delivery. Manage staffing levels and schedules to ensure adequate coverage and support during peak times. Collaborate wit…
Contact Centre Manager employer: Burton Recruitment
Contact Detail:
Burton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in contact centre operations, especially regarding dialler systems. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to enhancing operational efficiency.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those who work in contact centres. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved performance metrics in previous roles. Highlighting your leadership skills and results-driven approach will resonate well with hiring managers.
✨Tip Number 4
Research the company culture and values of the financial services firm you're applying to. Tailoring your conversation to align with their commitment to excellence and innovation will show that you're a great fit for their team.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in contact centre management or similar roles. Provide specific examples of how you've improved operations, managed teams, or optimized systems in past positions.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership abilities. Discuss any training programs you've developed or implemented, and how you've motivated your team to achieve high standards of service delivery.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for enhancing contact centre operations. Mention the company's commitment to excellence and innovation, and explain how your ideas and expertise align with their goals.
How to prepare for a job interview at Burton Recruitment
✨Understand the Dialler Systems
Make sure you have a solid understanding of dialler systems and how they can be optimized. Be prepared to discuss your experience with these systems and any strategies you've implemented in the past to enhance call efficiency.
✨Showcase Leadership Skills
As a Contact Centre Manager, you'll be leading a team. Highlight your leadership style and provide examples of how you've successfully managed teams in the past, focusing on how you foster a supportive environment.
✨Prepare for Performance Metrics Discussion
Be ready to talk about performance metrics you've monitored in previous roles. Discuss how you've used data to drive improvements and achieve targets, as this will demonstrate your analytical skills and results-oriented mindset.
✨Emphasize Training and Development Experience
Training programs are crucial for maintaining high service standards. Share your experience in developing and implementing training initiatives, and how these have positively impacted team performance and customer satisfaction.
