Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of claims handlers and ensure outstanding service delivery.
- Company: Join a leading name in loss adjusting and claims management.
- Benefits: Enjoy a collaborative culture with strong focus on development and progression.
- Why this job: Step into a senior role and shape the success of a dynamic team.
- Qualifications: 3+ years in property claims and proven leadership experience required.
- Other info: Opportunity to manage workflows and implement training needs.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you an experienced leader in property claims looking for your next challenge? Our client, a leading name in loss adjusting and claims management, is currently seeking a Senior Claims Team Leader to join their dynamic Real Estate team based in Glasgow.
This is a fantastic opportunity to step into a senior leadership role, supporting the Real Estate Account Manager and overseeing a team of desk-based adjusters. You’ll be responsible for driving performance, delivering outstanding service to clients, and ensuring the efficient management of claims within the Real Estate TPA team.
Key Responsibilities:
-
Lead and support a team of claims handlers, promoting high standards of customer service
-
Motivate the team to achieve individual and team targets
-
Allocate new claims and manage team workflows
-
Review and approve Real Estate reports for distribution
-
Handle technical referrals and complaint calls
-
Conduct monthly 1:1s, performance reviews, and manage holiday calendars
-
Monitor the full lifecycle of claims, ensuring timely resolution
-
Identify and implement training needs across the team
-
Support account management and contribute to ad hoc projects
To be successful in this role, you’ll bring:
-
Minimum 3 years’ experience in property claims (domestic/home or commercial)
-
Proven leadership experience (3+ years as a team leader or supervisor)
-
Strong interpersonal and decision-making skills
-
Excellent stakeholder management and organisational skills
-
Ability to thrive under pressure and deliver in a fast-paced environment
-
Good working knowledge of MS Word and Excel
-
Flexibility to travel occasionally as needed
This is a chance to join a highly regarded organisation with a collaborative culture and strong focus on development and progression. You’ll play a key role in shaping the success of the Real Estate claims team.
Claims Team Leader employer: Burton Recruitment
Contact Detail:
Burton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in property claims management. This will not only help you understand the industry better but also allow you to speak confidently about how you can lead a team effectively in this dynamic environment.
✨Tip Number 2
Network with professionals in the claims and loss adjusting sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready to share specific examples of how you've driven performance and improved customer service in previous roles.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and mission will help you tailor your approach during interviews, showing that you're not just a fit for the role, but also for the company.
We think you need these skills to ace Claims Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims and leadership roles. Use specific examples that demonstrate your ability to lead a team, manage workflows, and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Claims Team Leader position. Mention how your background aligns with the key responsibilities outlined in the job description, such as motivating teams and managing claims efficiently.
Highlight Relevant Skills: Emphasise your strong interpersonal and decision-making skills in your application. Provide examples of how you've successfully managed stakeholder relationships and resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a leadership role.
How to prepare for a job interview at Burton Recruitment
✨Showcase Your Leadership Skills
As a Claims Team Leader, your leadership experience is crucial. Be prepared to discuss specific examples of how you've motivated teams, handled conflicts, and driven performance in previous roles.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the technical aspects of property claims. Be ready to answer questions about the claims process and discuss any relevant experiences you have with handling complex cases or complaints.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you had to make tough calls or implement changes to improve team performance.
✨Highlight Your Stakeholder Management Experience
Stakeholder management is key in this role. Prepare to discuss how you've successfully managed relationships with clients, colleagues, and other departments to ensure smooth operations and high customer satisfaction.
