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- Tasks: Manage high-value accounts and build strong relationships with senior stakeholders.
- Company: Join a forward-thinking, digitally innovative company focused on customer success.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Why this job: Drive long-term growth and make a real impact in a dynamic environment.
- Qualifications: 5+ years in account management with experience in Microsoft Dynamics 365 Business Central.
- Other info: Enjoy a supportive workplace culture with mental health resources.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Senior Account Manager to take ownership of a portfolio of high-value, complex customers and play a key role in strengthening and maturing our account management function. This is a strategic, commercially focused role where you’ll act as a trusted partner to your customers, ensuring long-term value, retention, and growth. You’ll lead structured customer engagement, build strong relationships with senior stakeholders, and proactively identify opportunities to expand services, optimise delivery, and strengthen commercial outcomes.
Key responsibilities will include:
- Managing and developing long-term relationships across a portfolio of high-profile accounts
- Creating account strategies aligned to customer goals, challenges, and priorities
- Leading regular account reviews and strategic discussions with senior stakeholders
- Identifying opportunities for upsell, cross-sell, contract expansion, and service improvement
- Owning revenue and growth plans for each account
- Leading renewals and commercial negotiations to protect and grow customer value
- Coordinating internal teams to ensure actions are delivered and accountability is clear
- Proactively managing risks to customer satisfaction and retention
What we’re looking for:
- 5+ years’ experience in account management or commercial customer-facing roles
- Strong experience working with Microsoft Dynamics 365 Business Central
- Background in ERP, SaaS, or subscription-based software environments
- Confident managing complex, multi-stakeholder relationships
- Strong commercial judgement with a track record of account growth and retention
- Excellent communication skills, able to engage at operational and senior leadership level
- Highly organised, comfortable working autonomously in a fast-moving environment
- HubSpot CRM experience is advantageous
What’s on offer:
- Competitive salary based on experience
- Competitive annual leave, including your birthday off
- Pension scheme (eligible from day one)
- Critical illness and death in service cover
- Electric vehicle salary sacrifice scheme
- Employee assistance programme
- Mental health first aiders and a supportive workplace culture
- Professional development opportunities, including Microsoft certification training
- A forward-thinking, digitally innovative working environment
If you’re a commercially minded Senior Account Manager who enjoys building strategic customer partnerships and driving long-term growth, we’d love to hear from you. Apply now or message for more details.
Senior D365BC Account Manager in Hemel Hempstead employer: Burton Recruitment Limited
Contact Detail:
Burton Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior D365BC Account Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience with Microsoft Dynamics 365 Business Central aligns perfectly with their needs. Be ready to discuss specific examples of how you've driven account growth in the past!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior D365BC Account Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with Microsoft Dynamics 365 Business Central and any relevant achievements in account management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built strong relationships and driven growth in previous positions. We love a good story!
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, make sure your application reflects your excellent communication skills. Whether it's through your CV, cover letter, or any additional materials, clarity and professionalism are key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Burton Recruitment Limited
✨Know Your Dynamics
Make sure you brush up on Microsoft Dynamics 365 Business Central. Understand its features, benefits, and how it can solve customer challenges. Being able to discuss specific use cases will show your expertise and help you connect with the interviewers.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed complex, multi-stakeholder relationships in the past. Highlight your ability to build trust and rapport with senior stakeholders, as this is crucial for a Senior Account Manager role.
✨Be Commercially Savvy
Demonstrate your strong commercial judgement by discussing strategies you've implemented for account growth and retention. Be ready to share specific metrics or outcomes that showcase your success in upselling or cross-selling services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think about potential challenges you might face in the role and how you would address them, especially regarding customer satisfaction and retention.
