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For Companies At a Glance
- Tasks: Lead and mentor a dynamic support team for Dynamics 365 Business Central.
- Company: Join a growing Microsoft Dynamics partner with a focus on collaboration.
- Benefits: Enjoy a competitive salary, flexible benefits, and career growth opportunities.
- Why this job: Make a real impact by ensuring high-quality support for customers.
- Qualifications: Experience in 2nd/3rd line D365BC support and strong leadership skills.
- Other info: Be part of a digitally focused organisation that values continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A growing Microsoft Dynamics 365 Business Central partner is looking for an experienced Support Lead to oversee and develop a specialist BC support team. This role plays a key part in ensuring customers receive a consistently high standard of support while driving team performance and continuous improvement.
Key Responsibilities
- Lead, mentor, and support a Business Central support team
- Manage and prioritise support tickets, acting as an escalation point for complex issues
- Maintain documentation, knowledge sharing, and best practices across the team
- Monitor KPIs and contribute to ongoing service improvement initiatives
About You
- Strong experience in 2nd/3rd line Dynamics 365 Business Central support (LS Retail experience beneficial)
- Proven ability to coach or lead others, formally or informally
- Excellent troubleshooting, communication, and stakeholder management skills
What’s On Offer
Competitive salary, flexible benefits, and the opportunity to grow within a collaborative, digitally focused organisation.
D365BC Support Lead employer: Burton Recruitment Limited
Contact Detail:
Burton Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365BC Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 community. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved complex issues in D365BC. We want you to showcase your expertise and how you can lead a support team effectively.
✨Tip Number 3
Don’t forget to highlight your coaching experience! Whether it’s mentoring a colleague or leading a project, we want to see how you’ve helped others grow. This is key for a Support Lead role, so make it shine in your discussions.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace D365BC Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 Business Central and any relevant support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Lead role. Share specific examples of how you've led teams or improved support processes in the past – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your application reflects your excellent communication skills. Whether it's through clear writing or structured information, we want to see how you can convey complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Burton Recruitment Limited
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Business Central, especially if you have experience with LS Retail. Be ready to discuss specific scenarios where you've successfully resolved complex issues, as this will showcase your expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and mentor a team. Think about times when you've coached others or improved team performance. This will demonstrate your capability to take on the Support Lead role effectively.
✨Be Ready for Troubleshooting Scenarios
Expect to be asked about your troubleshooting process. Have a few real-life examples ready where you identified and resolved issues efficiently. This will show your problem-solving skills and how you handle pressure.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your stakeholder management skills.
